TÉRMINOS GENERALES Y PROCEDIMIENTO DE CONTRATACIÓN
TÉRMINOS GENERALES Y PROCEDIMIENTO DE CONTRATACIÓN
TÉRMINOS GENERALES Y PROCEDIMIENTO DE CONTRATACIÓN
PROPRIETARY TRADING TERMS OF SERVICE
This Client Agreement (“Agreement”) is made and entered into between the Customer and FXLive Capital Limited (“FXLive Capital”), a company duly incorporated under the laws of Saint Lucia, with registration number 2024-00428 and address at Ground Floor, The Sotheby Building, Rodney Bay, Gros-Islet, Saint Lucia.
BACKGROUND
1. The company maintains operational office addresses at Paseo De La Reforma, No.250, 9th Floor, Tower A, Col. Juárez, Mexico City, Mexico.
2. The Customer’s registered address shall be the address provided in the account opening electronic form and verified against the approved Know Your Customer (KYC) documentation as proof of address.
3. In consideration of FXLive Capital agreement to open and/or maintain one or more accounts for the Customer and to provide services related to Proprietary Trading ("Prop Trading"), the Customer agrees to abide by the following terms and conditions:
TERMS OF ONLINE REGISTRATION
By registering on this website and agreeing to these Terms of Service, you confirm and warrant the following:
1. Eligibility
1. You are of legal age under the laws of your jurisdiction to enter into binding agreements.
2. You have full capacity to comply with the obligations outlined in these Terms.
3. If applicable, you have obtained necessary permissions or legal authority to represent any organization or entity on whose behalf you are acting.
2. Compliance with Laws
· You agree to comply with all applicable laws and regulations, including but not limited to financial, data protection, and intellectual property laws, in your use of this website and the services provided by the firm.
3. Prohibited Activities
· You shall not use the website or services for any unlawful or unauthorized purposes, including but not limited to:
· Violating any laws or regulations applicable in your jurisdiction.
· Engaging in fraudulent activities, including misrepresentation of identity or trading records.
· Attempting to compromise or breach the website’s security systems.
4. Accuracy of Information
· You agree to provide true, accurate, current, and complete information during the registration process.
· You understand that any false or misleading information may result in the suspension or termination of your account.
Violation of these Terms will result in the immediate termination of your access to the Services.
5. INFORMATION ACCURACY, COMPLETENESS, AND TIMELINESS
We aim to provide accurate, complete, and up-to-date information on our website. However, some content may be derived from third-party sources, and we do not guarantee its accuracy, completeness, or timeliness. The material provided on this site is for general informational purposes only and should not be relied upon as the sole basis for making decisions. Users are encouraged to verify all information through independent and reliable sources before acting upon it. The website may contain historical information, which is provided solely for reference and may not reflect the most current circumstances. We reserve the right to modify the content of this site at any time without prior notice, but we are under no obligation to update outdated material. It is the user's responsibility to regularly review the website and remain informed of any changes.
By using this website, you acknowledge and agree that any reliance on the content is at your own risk. If you have questions or require clarification, you may contact us via the Company’s official email address or via the messaging system in the Personal Cabinet.
6. ACCOUNT RESPONSIBILITY
You are solely responsible for maintaining the confidentiality and security of your account, including your username, password, and any other login credentials. You agree to immediately notify the company of any unauthorized access to your account or any breach of security.
· Accuracy of Information: You are responsible for ensuring that all information provided to the company, including but not limited to personal, financial, and contact information, is accurate, complete, and up-to-date. Any failure to provide accurate information may result in the suspension or termination of your account.
· Account Activity: You are fully responsible for all activities conducted under your account, including any trading actions, orders, or communications made on your behalf, regardless of whether or not they are authorized by you. The company will not be held liable for any losses, damages, or issues arising from actions taken under your account.
· Compliance with Policies: You are responsible for adhering to all terms, conditions, and policies outlined in this agreement and other applicable documents. You agree to comply with all relevant laws, regulations, and guidelines governing your activities and account use.
· Third-Party Access: You agree not to share your account or access credentials with any third party unless explicitly authorized by the company. You are responsible for any actions taken by third parties granted access to your account, whether authorized or unauthorized.
· Monitoring and Reporting: You agree to regularly monitor the activities conducted under your account and promptly report any suspicious activity, discrepancies, or issues to the company support. Failure to report such activity may result in the suspension or termination of your account.
· Responsibility for Financial Decisions: You acknowledge that all trading decisions made under your account are your responsibility. You agree to carefully consider all risks associated with your trading activity and ensure that your account balance is sufficient to cover potential losses.
7. PROP FIRM CHALLENGE: SIMULATED ACCOUNT USAGE
During the Challenge phase, all trading activities conducted by the Client occur on simulated accounts. These accounts replicate real market conditions to a high degree but do not involve actual monetary transactions or risks to real funds. The Challenge phase serves as an assessment period to evaluate the Client’s trading skills, discipline, and adherence to risk management principles within a simulated environment. Performance during this phase determines eligibility for progression to the funded account stage but does not represent real trading outcomes.
By participating in the Challenge phase, the Client acknowledges and agrees to the following:
1. All transactions conducted during the Challenge phase are simulated and do not constitute actual trades.
2. Any financial outcomes, including profits or losses, are hypothetical and serve solely for evaluation purposes.
3. The simulated account functions exclusively as a qualification tool for subsequent stages involving potential funding.
8. PROP FIRM FUNDED ACCOUNT: REAL ACCOUNT USAGE AND PROFIT ELIGIBILITY
Upon successfully completing the Challenge phase, eligible Clients may be granted a Funded Account. This account is a live trading account funded by FXLIVE CAPITAL Limited or its affiliates, allowing Clients to trade with real funds under specific conditions.
1. Real Account Status:
The Funded Account provided to the Client is a live account with actual funds, enabling trades under real market conditions.
2. Profit Eligibility and Withdrawals:
Clients trading on the Funded Account are eligible to receive a percentage of profits ("Profit Fees") based on their trading performance. Withdrawals are permitted only if performance benchmarks, including a minimum Return on Investment (ROI), are met.
3. Minimum ROI Requirements:
Clients must achieve the minimum ROI threshold defined by FXLIVE CAPITAL Limited to qualify for profit withdrawals. Failing to meet this threshold may delay distributions until the criteria are fulfilled.
4. Adherence to Trading Rules:
The Funded Account is subject to strict trading guidelines, including risk management protocols, maximum drawdowns, and operational constraints. Violations may lead to restrictions, suspension, or termination of the account and forfeiture of accrued profits.
FXLive Capital offers various live account types, each with specific terms governing profit sharing, trade duration requirements, and withdrawal processes. The following outlines the detailed conditions applicable to each account type:
1. LIVE Synthetics Account
Profit Share Terms:
· FXLive permits a maximum profit share of 10% per month on this account type.
· The profit share is calculated based on either:
o The 10% maximum monthly profit, or
o The actual profit earned, if it falls below the 10% threshold.
· A minimum withdrawal of 2% of the profit is allowed, regardless of the withdrawal schedule in place.
· Withdrawal requests are subject to a review period of up to 72 hours. In any case where further clarification or resolution is needed, the account holder will be notified via email with the appropriate “Next Step Information.”
· At least 80% of all trades must remain open for a minimum duration of three (3) minutes. Failure to meet this requirement will result in account disqualification.
2. LIVE FX Account
Profit Share Terms:
· A minimum of 2% withdrawal is allowed, regardless of the scheduled withdrawal period.
· All withdrawal requests will undergo a review process of up to 72 hours. Any necessary resolution or additional steps will be communicated via email.
· To maintain account eligibility, more than 70% of trades must be held for at least three (3) minutes.
3. Challenge Boost+ Account
Profit Share Terms:
· Withdrawals must meet a minimum threshold of 2%, independent of any scheduled withdrawal timelines.
· Each withdrawal request is reviewed within a maximum of 72 hours. FXLiveCapital will provide the next steps via email if any issues arise.
· Over 70% of executed trades must have a minimum duration of three (3) minutes to remain compliant with account requirements.
4. Insta Funded – Power Live Account
Profit Share Terms:
· A minimum withdrawal of 2% is permitted, notwithstanding the scheduled withdrawal arrangements.
· The withdrawal review timeframe is up to 72 hours, and users will be promptly informed via email if additional action is needed.
· A minimum of 70% of trades must remain open for at least three (3) minutes to qualify under this account type.
Please note that the information provided herein is not exhaustive and should not be relied upon in isolation. These general terms are intended to offer an overview and must be read in conjunction with the specific product policies available on our official website.
Each product policy contains comprehensive details, conditions, and operational guidelines that govern the respective offering. For complete understanding and to ensure compliance, clients are strongly advised to review the full policy documentation related to any product or service they intend to use.
9. MODIFICATIONS TO SERVICES AND PRICING
We reserve the right to modify, update, or discontinue any aspect of our services at our discretion, including changes to pricing. Any changes will be reflected on our website, and it is your responsibility to regularly check for updates.
While we make every effort to maintain consistency, we cannot guarantee that prices, services, or features will remain the same over time. All adjustments will be communicated as applicable, and such modifications will take effect immediately or as otherwise specified.
10. WITHDRAWAL
· Eligibility for Withdrawals:
Clients may request withdrawals from their accounts, subject to meeting all applicable performance benchmarks, including but not limited to minimum Return on Investment (ROI) thresholds and adherence to trading rules as defined by FXLIVE CAPITAL.
· Verification Process:
Prior to processing any withdrawal, FXLIVE CAPITAL may require the Client to complete identity verification, account ownership confirmation, and compliance checks in accordance with applicable laws and regulatory requirements.
· Processing Time:
Withdrawal requests will be processed within 2-3 business days time frame as specified in this Client Agreement and/or on the FXLIVE CAPITAL website. However, unforeseen delays may occur due to third-party payment processors, bank holidays, or compliance requirements.
· Third-Party Payments:
FXLIVE CAPITAL strictly prohibits withdrawals to third-party accounts. All withdrawal requests must be made to accounts registered in the Client's name and verified during the account setup process. Any attempt to request payment to a third party may result in the cancellation of the withdrawal request and possible account suspension or termination.
· Payment Methods:
Withdrawals will be processed using the payment method initially used for deposits, wherever possible. In cases where this is not feasible, FXLIVECAPITAL will offer alternative methods at its discretion.
· Profit Withdrawals:
Profit withdrawals from Funded Accounts are subject to a payout schedule and eligibility criteria, including achieving the defined ROI benchmarks and complying with all trading rules.
*Challenges related with Synthetic Pairs: To ensure the longevity and fairness of our program, a maximum profit cap of 10% will now apply to trades on synthetic pairs. This adjustment enhances the sustainability of the products while maintaining a higher withdrawal success rate for our profitable traders.
11. ACCURACY OF ACCOUNT INFORMATION AND BILLING
You agree to provide accurate, complete, and up-to-date information for your account, including but not limited to your personal details, contact information, and billing information. It is your responsibility to ensure that all information submitted to us is correct and current. We reserve the right to reject any order placed with us. At our sole discretion, we may limit or cancel the quantity of items purchased per person, household, or order. Orders associated with the same customer account, payment card, and/or billing or delivery address may be subject to these limitations.
If we modify or cancel an order, we will make reasonable efforts to notify you by contacting the email address, or phone number provided at the time of the transaction. For all account purchases made on our site, you agree to provide current, accurate, and complete information regarding your account and purchases. You are responsible for keeping your account information, including email address, credit card details, and expiration dates, up to date to ensure that transactions can be processed and you can be contacted as necessary.
11.1 ERRORS, INACCURACIES, AND OMISSIONS
While we strive to ensure the accuracy and reliability of the information provided on our website and in our Service, there may be rare instances where typographical errors, inaccuracies, or omissions occur. These may include, but are not limited to, product descriptions, prices, promotions, offers, and so on. Such errors may arise due to various factors, including technical issues, human error, or system glitches.
In the event of any errors or inaccuracies, we reserve the right, at our sole discretion, to:
· Correct any Mistakes: We may correct any typographical or factual errors on our website or in the Service, including inaccuracies relating to product descriptions or prices. These corrections can be made without prior notice and may be applied to both current and past orders.
· Modify or Update Information: We have the authority to update, modify, or amend any information provided on our website or the Service to ensure it accurately reflects the correct details.
· Cancel Orders: If an error or omission is identified in relation to your order, we may cancel the order at our discretion, even after it has been submitted. In such cases, we will notify you as soon as possible.
Please note that we are not obligated to update, revise, or clarify any information in the Service or on any associated website unless required by law. This includes, without limitation, price information or other details related to our products and services. Furthermore, the Service and connected websites may not indicate specific dates for when updates or revisions were made.
Therefore, we do not guarantee that all content is current or has been reviewed or updated at regular intervals. You acknowledge and agree that any reliance on outdated or inaccurate information on our website is solely at your own risk.
12. PROHIBITED ACTIVITIES
12.1 By using and purchasing the services provided by the company, you agree to refrain from engaging in the following prohibited activities:
· Fraudulent Activities: Engaging in any form of fraudulent activity, including but not limited to providing false information, misrepresenting your identity, or manipulating market prices, is strictly prohibited.
· Market Manipulation: Any attempt to manipulate the market or create artificial trading volumes, including but not limited to "spoofing," "front-running," or "pump-and-dump" schemes, is prohibited.
· Unauthorized Access: Attempting to gain unauthorized access to our systems, networks, or accounts, or engaging in any activities that could damage, disable, or overload our systems, is strictly forbidden.
· Abusive or Offensive Behavior: Engaging in abusive, offensive, or discriminatory behavior, including the use of hate speech, threats, harassment, or inappropriate language while interacting with the company or its employees, is prohibited.
· Violating Laws or Regulations: Engaging in any activities that violate applicable laws, regulations, or guidelines, including those relating to securities trading, tax laws, or anti-money laundering regulations, is prohibited.
· Exploiting System Vulnerabilities: Taking advantage of system errors, bugs, or vulnerabilities for personal gain, including exploiting pricing discrepancies or engaging in “backdoor” trading strategies, is prohibited.
· Using Unlawful Funds: Using funds obtained through illegal means, including funds derived from criminal activities, is prohibited.
· Third-Party Account Usage: Trading on behalf of third parties or allowing others to trade on your account without the express authorization of the company is prohibited.
· The Customer is prohibited from conducting trades that contravene the stipulations outlined in this section or the FAQ. Any trades that are in violation of these stipulations are strictly forbidden. The Customer must adhere to the rules and guidelines set forth in this section, as well as those established by the FAQ when utilizing the Services.
· The Customer must not intentionally or unintentionally use trading strategies that exploit errors in the Services, such as inaccuracies in displayed prices or delays in their updates, including but not limited to practices commonly known as Latency Trading.
· Executing trades using an external or slow data feed or performing gap trading is prohibited for the Customer.
· Engaging, either alone or in cooperation with others, in any trades or combinations of trades across connected accounts or accounts held within the platform, if the purpose is to manipulate trading, commonly referred to as “Group Trading,” is forbidden. Examples of such manipulation include entering into opposite positions simultaneously.
· The use of any software, artificial intelligence, ultra-high speed, high-frequency trading, or mass data entry that could manipulate or abuse the Provider's systems or services, or provide an unfair advantage, is prohibited for the Customer.
· Performing arbitrage (of any kind), including but not limited to triangular arbitrage, statistical arbitrage, latency arbitrage, market-making arbitrage, spatial arbitrage, pairs trading arbitrage, risk arbitrage, convertible arbitrage, volatility arbitrage, dividend arbitrage, tax arbitrage, yield curve arbitrage, or any other form of arbitrage that may exploit pricing differences between different markets or exchanges, is prohibited for the Customer.
· Performing trades that are inconsistent with typical forex or any other financial market operations is prohibited for the Customer. They should also avoid any activities that may cause financial or other harm to The Provider, such as over-leveraging, over-exposure, Martingale strategy, HFT, making one-sided bets, grid trading, tick scalping, or account rolling. Engaging in any of these activities may raise valid concerns about intentionally harming The Provider.
· Engaging in copy trading, where trades mimic or replicate the trading activities of other traders or entities without prior authorization from The Provider, is prohibited for the Customer.
· The Customer, or any third party, is prohibited from participating in or collaborating to have a third party execute trades for the Customer, whether such third party is a private individual or a professional, or to permit access to or trading on their FXLIVE CAPITAL Challenge Account by any third party.
· Accessing any third-party FXLIVE CAPITAL Challenge Account, trading on behalf of any third party, or conducting any account management or similar services where the Customer commits to trade, run, or manage a FXLIVE CAPITAL Account on behalf of another user, whether professionally or otherwise, is prohibited for the Customer.
· Opening positions with sizes that are noticeably larger than those of the Customer's other trades, whether on this account or another one of theirs, is prohibited.
· Opening positions with numbers that are noticeably smaller or larger than those of the Customer's other trades, whether on this account or another one of theirs, is prohibited.
· Using a high level of margin or extremely risky trading strategy is prohibited for the Customer.
· FXLIVECAPITAL retains the exclusive right to impose trading restrictions, modify account parameters, or terminate trading accounts at its sole discretion to ensure the stability and integrity of its trading environment and platform. This right may be exercised under circumstances including, but not limited to:
· If FXLIVECAPITAL determines that a client's trading strategy, behavior, or specific trade(s) pose a risk that is deemed excessive, or unmanageable under current market conditions, and that such risk could adversely affect FXLIVECAPITAL or its customers.
· If trading practices are found to be incompatible with standard market operations or FXLIVECAPITAL's risk management policies, including but not limited to the use of high leverage, over-exposure, unusually large or small lot sizes, or strategies that could potentially disrupt market equilibrium.
· If there are inconsistencies in trading patterns, such as a significant deviation from the client's historical trading behavior, or if the client's trading behavior significantly deviates from generally accepted market practices.
· If it is determined that a client's trading activities could lead to financial harm or operational disruption to FXLIVECAPITAL or any third parties, FXLIVECAPITAL reserves the right to limit or restrict the client’s trading activities.
· FXLIVECAPITAL may impose restrictions to ensure compliance with applicable regulatory requirements, operational protocols, or internal policies designed to maintain a secure trading environment.
· To maintain transparency and ensure effective management of trading practices, FXLIVECAPITAL will take the following actions when implementing trading restrictions or modifications:
· FXLIVECAPITAL will make reasonable efforts to notify the client of any trading restrictions, modifications, or account terminations, providing the reasons for such actions. However, in cases where immediate action is required to protect the integrity of the platform, FXLIVECAPITAL may implement changes without prior notice.
· Clients will have the opportunity to request a review of any imposed restrictions or account actions. FXLIVECAPITAL will consider appeals on a case-by-case basis but reserves the right to uphold its original decision to ensure the protection of its trading environment.
· FXLIVECAPITAL shall not be liable for any direct, indirect, incidental, or consequential losses or damages resulting from the imposition of trading restrictions or account termination. Clients agree to hold FXLIVECAPITAL harmless against any claims arising from such actions.
· If any or all of the Prohibited Trading Practices are carried out on one or more FXLIVECAPITAL Accounts of a Customer or on accounts of different Customers, or by combining trading through FXLIVECAPITAL Accounts and any FXLIVECAPITAL Accounts, The Provider is entitled to cancel all Services and terminate all relevant contracts in respect of all FXLIVECAPITAL Challenge Accounts of the Customer. The Provider may take any actions set forth in this section at its sole discretion. In such a case, the Customer shall not be entitled to a refund of the fees paid.
· Clients are strictly prohibited from employing automated or manual trading strategies that involve the execution of multiple simultaneous or sequential positions at fixed or variable pip intervals, commonly referred to as Grid Trading. This restriction applies where such strategies are used primarily to exploit price fluctuations without consideration for prevailing market direction or conditions. FXLive Capital reserves the right to take corrective action, including but not limited to account suspension or termination, where such trading behavior is detected.
· Clients are permitted to open a maximum of six (6) grid levels per trading cycle. Any additional order placed beyond this limit defined by a cumulative price deviation exceeding 0.3% from the initial entry point shall be deemed a breach of the platform’s trading policy. Such action may result in account disqualification or other sanctions as determined by FXLive Capital.
· If an order is executed at a price level where the cumulative deviation from the initial entry exceeds the permitted grid range, the account may be flagged for potential grid abuse. In such cases, FXLive Capital reserves the right to take corrective actions, which may include, but are not limited to: trade cancellation, profit disqualification, or temporary or permanent account suspension.
· The use of Martingale trading strategies where trade sizes are increased exponentially following a loss (e.g., doubling the lot size after each losing trade) is strictly prohibited across all account types, including funded accounts, evaluation accounts, demo accounts, and live trading accounts. Martingale strategies are considered high-risk and are incompatible with FXLive Capital’s risk management framework. They typically result in:
o Exponential increase in open position sizes
o Accelerated drawdowns, particularly in volatile, ranging, or trending markets
o Rapid margin depletion, leading to potential account liquidation after only a few consecutive losses
Such trading behavior poses significant risk to account stability and compromises the integrity of the platform’s risk controls and funding model. FXLive Capital reserves the right to take disciplinary action, including account review, profit disqualification, or suspension, in cases where Martingale activity is detected.
· Traders are strictly prohibited from engaging in hedging strategies, which are defined as the simultaneous placement of opposing positions (e.g., Buy and Sell) on the same trading instrument, whether partially or fully offsetting market exposure. This restriction applies under the following circumstances:
o Within the same trading account
o Across multiple accounts registered under the same client profile, user ID, or IP address
o Through the use of external platforms or brokers in coordination with accounts on FXLive Capital
· The use of hedging strategies is considered a form of platform manipulation, particularly when employed to:
o Neutralize directional market exposure without taking a genuine market view
o Bypass drawdown limits, stop-out rules, or other risk parameters
o Delay or conceal the realization of floating losses
o Exploit platform features, including bonuses, evaluation metrics, or profit-sharing structures
12.2 News Event Trading Restriction
"Major news" refers to any economic event classified as high-impact on recognized economic calendars (e.g., ForexFactory, MyFXBook, Investing.com) or as determined by the Company. To protect traders and the platform, news-based trading during restricted windows is not allowed and may lead to account review or sanctions.
Risks of Trading During News:
· Increased slippage and abnormal spreads
· Failed or partial trade executions
· Platform/server instability
· Potential manipulation of evaluation or funding metrics
To uphold market integrity and prevent exploitative trading practices, trading is strictly prohibited within five (5) minutes before and after any major scheduled macroeconomic news release.
Examples of Restricted Events Include:
· Central bank interest rate decisions (e.g., FOMC, ECB, BoE)
· Non-Farm Payroll (NFP)
· Inflation data (e.g., CPI)
· GDP releases
· Employment and labor reports
· Major geopolitical announcements or economic summits
Failure to comply with this clause may result in immediate profit disqualification, trade cancellation, account suspension, or permanent termination of your account and services, and the Company reserves the right to pursue legal actions if necessary.
Clients may be eligible for a refund of their initial deposit if they meet the following performance criteria:
· The client must successfully withdraw a minimum of 5% of the account balance (based on profits) in three separate months within a six-month period.
· These withdrawals must occur within the same six-month evaluation window.
· Each qualifying withdrawal must meet or exceed the 5% threshold relative to the account balance at the time of withdrawal.
· Upon successful completion of this requirement, the client will be eligible to receive a full refund of the original deposit, in accordance with the FXLive Capital’s withdrawal and verification procedures.
14. RIGHT TO LIMIT SALES AND SERVICES
· Limitation on Sales to Individuals, Locations, or Jurisdictions: We reserve the right, at our sole discretion, to restrict or limit the sale or availability of our products or services to certain individuals, geographic locations, or jurisdictions. This limitation may be exercised on a case-by-case basis, depending on various factors such as regulatory requirements, operational capacity, or business strategy. This means that we may choose not to offer our products or services to certain regions, customers, or markets, even if we have previously done so.
· Limitations on Product and Service Offerings: We have the discretion to limit the number of products or services available for purchase at any given time. This may include imposing limits on quantities available per order, per customer, or on the total number of products or services offered for sale. These limits are at our discretion and may vary depending on stock levels, market demand, or other considerations.
· Changes to Product Descriptions and Pricing: We reserve the right to modify, alter, or update product descriptions, features, specifications, pricing, and other related details at any time and without prior notice. These changes may be made in response to market conditions, availability, or to reflect improvements in product quality or service delivery. Consequently, the prices and descriptions of our products or services on this website may not always reflect the most current information.
· Discontinuation of Products or Services: We may, at any time, decide to discontinue any product or service without prior notice or obligation. Discontinuation may occur due to various factors such as changes in market demand, supply chain issues, or strategic business decisions. Once a product or service is discontinued, it will no longer be available for purchase or use.
· Offer Validity and Prohibited Sales: Any offers, promotions, or discounts made on this site for products or services are not valid where prohibited by law, regulation, or jurisdiction. If any product or service is prohibited in a specific location or jurisdiction, we are not obligated to honor any offer or transaction in those areas.
· Quality and Expectations Disclaimer: We do not guarantee that the quality of any product, service, or information you purchase or receive from us will meet your expectations or that any defects or issues with the product or service will be corrected. While we strive to ensure high-quality standards, there may be instances where the quality does not meet your personal preferences or where flaws may persist after purchase. We do not assume responsibility for these occurrences and encourage you to review any available product information or descriptions carefully before making a purchase.
15. TRADING OVER SYNTHETIC ASSESTS- PROFIT LIMITATION
The Client acknowledges and agrees that any profits generated through trading synthetic assets on the Company’s platform are subject to a maximum profit limitation policy. Notwithstanding the actual percentage of profit generated during a given month, the Company guarantees a maximum distribution of 10% of the monthly profit to the Client’s account.
The remaining profit percentage shall be waived by the Client and retained by the Company to ensure business sustainability and the long-term viability of the trading platform. The Client expressly agrees to forgo any claims to profits exceeding the guaranteed 10% monthly distribution.
This clause forms an integral part of the Company’s commitment to providing stable and secure trading services while maintaining the operational and financial health of the business. By engaging in trading synthetic assets, the Client affirms their understanding and acceptance of this policy.
16. PROCEDURE FOR CONSIDERATION OF CLAIMS AND DISPUTES
Any disputes or disagreements between the Parties regarding the execution and settlement of transactions involving products of the company, or any other actions outlined in this Agreement, must first be addressed through mutual settlement. If the Parties are unable to reach a resolution, the matter will be subject to legal proceedings in accordance with the claim procedure outlined below.
· Claims must be submitted in writing to the Company’s official email address or through the messaging system in the Personal Cabinet. Claims submitted by other means (such as phone, fax, etc.) will not be considered
· A claim must include the following information: the Client's full name, trading account number, the date and time of the incident (as per the trading terminal’s system time), ticket numbers for all disputed positions and/or pending orders, and a detailed description of the dispute with appropriate justification.
· The claim MUST NOT contain: Offensive language and uncontrolled or inappropriate vocabulary.
Claims will be accepted for review by the Company within 2 (two) business days from the moment the Client becomes aware, or should have become aware, of the dispute. Failure to submit a claim within this time frame may result in rejection. The total period for reviewing a claim will not exceed 5 (five) business days from the receipt of the last required document.
The Company reserves the right to suspend all or part of the Client’s account activities during the claim review process, pending resolution of the dispute or until an interim agreement is reached between the Parties.
17. INDEMNITY AND WARRANTY
I. INDEMNITY
You agree to indemnify, defend, and hold harmless the Company, its directors, officers, employees, agents, affiliates, and any other associated parties, from and against any and all claims, damages, liabilities, costs, expenses (including reasonable attorney's fees), or losses arising out of or in any way connected with:
1. Your use of our website, products, services, or any content accessed through the site.
2. Your breach of any of these Terms of Service or any applicable law, regulation, or third-party rights.
3. Any fraudulent, illegal, or unauthorized activity conducted under your account.
4. Any claim or legal action arising from a dispute between you and any third party, including but not limited to clients, brokers, or financial institutions.
5. Your failure to comply with any applicable regulations or licensing requirements in your jurisdiction.
This indemnification obligation shall survive the termination of these Terms of Service and your relationship with the Company.
2. WARRANTY DISCLAIMER
The Company provides the website, products, and services "as is" and "as available," without any warranties or representations, express or implied, including but not limited to:
o Any warranties of merchantability, fitness for a particular purpose, non-infringement, or performance accuracy.
o That the website, services, or products will be uninterrupted, secure, free from errors, or free from viruses or other harmful components.
o That any defects or issues identified with the services, products, or content will be corrected or resolved.
3. NO LIABILITY FOR LOSSES OR DAMAGES
To the fullest extent permitted by applicable law, the Company shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, or business opportunities arising from your use of the website, products, or services, regardless of whether such damages are based on contract, tort (including negligence), or any other legal theory. This includes but is not limited to damages caused by:
o Any reliance on information or materials provided on the site.
o Unauthorized access to or alteration of your data.
o Any interruptions, suspension, or termination of the services.
4. Third-Party Services and Links:
The Company may provide access to third-party websites, services, or content. The Company does not control, and is not responsible for, any third-party materials or actions. By using such third-party services, you agree to indemnify the Company for any loss or damage resulting from your interaction with those services. The inclusion of links or references to third-party services does not imply any endorsement or warranty by the Company.
18. SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable under applicable law, such a provision will be enforced to the maximum extent permissible, ensuring its purpose is preserved as closely as possible. The portion deemed unenforceable will be treated as removed or severed from these Terms of Service, but this severance will not affect or impair the legality, validity, or enforceability of the remaining provisions.
This means that the remainder of the Terms of Service will continue to be fully operational and binding, ensuring that the overall agreement remains intact and enforceable. The severance of any single provision shall not undermine the parties' intent to comply with the rest of the agreement or diminish their obligations under the unaffected provisions. This ensures that the Terms remain functional and effective, even if minor adjustments are necessary due to legal constraints.
19. REFUND POLICY
The Customer acknowledges and agrees that once the fee for the selected product or service offered by the Company has been paid, no refunds will be issued. This policy applies regardless of whether the Customer chooses to use the provided product or fails to do so. The Company’s refund policy ensures transparency and fairness in its business operations while maintaining the integrity of the services provided.
Upon successful payment, the Customer will receive access to the purchased product or service. This includes the delivery of relevant login credentials for the Trading Platform or any other digital tools associated with the selected option. These credentials will be sent to the email address provided during registration or made available within the Client Section of the Company's platform.
The non-refundable nature of the fees reflects the immediate allocation of product, and support that are dedicated to facilitating the Customer's access to the Company’s services. Customers are therefore advised to carefully review their selected option and understand the terms and conditions before proceeding with payment. If you encounter any issues with accessing your product or service, or if you require assistance with login credentials, you may contact us via the Company’s official email via the messaging system in the Personal Cabinet. We are committed to resolving technical or administrative concerns to ensure a seamless experience.
20. TERMINATION
The termination of this agreement does not absolve either party of their responsibilities or liabilities that were incurred prior to the termination date. All obligations, rights, and liabilities that have accrued under these Terms of Service will survive termination, ensuring that any unresolved matters or claims are appropriately addressed.
These Terms of Service will remain in full force and effect unless and until terminated by either party. You may terminate these Terms at any time by notifying us of your decision to cease using our Services or by discontinuing your access to our website.
We reserve the right to terminate this agreement at any time and without prior notice if we determine, or have reasonable grounds to suspect, that you have violated any term or provision of these Terms of Service. Upon termination, you will remain responsible for settling any outstanding amounts owed to us up to and including the date of termination.
Additionally, we may take steps to restrict or deny your access to our Services (or any part of them) as a result of such violations. Termination is a necessary recourse to maintain the integrity and proper functioning of our platform and Services, ensuring compliance with the terms outlined in this agreement.
21. REVIEW OF RESTRICTIONS AND ACCOUNT ACTIONS
Clients may request a review of any trading restrictions or account actions imposed by FXLIVE CAPITAL. Each appeal will be evaluated on a case-by-case basis. However, FXLIVE CAPITAL reserves the right to uphold its original decision if deemed necessary to protect the integrity of its trading environment.
FXLIVE CAPITAL shall not be held liable for any direct, indirect, incidental, or consequential losses or damages arising from the enforcement of trading restrictions or account terminations. By using the platform, Clients agree to indemnify and hold FXLIVECAPITAL harmless against any claims, disputes, or liabilities resulting from such actions.
22. GOVERNING LAW AND JURISDICTION
This Agreement is governed by and construed in accordance with the laws of the Company's jurisdiction, without regard to any conflict of law principles. All actions, transactions, and services provided under this Agreement are deemed to take place within the Company's jurisdiction.
I. Exclusive Jurisdiction
The Client irrevocably agrees to the following:
1. The courts within the Company’s jurisdiction shall have exclusive authority over any legal actions or proceedings arising out of or in connection with this Agreement.
2. The Client submits to the exclusive jurisdiction of such courts for the resolution of any disputes.
3. The Client waives any objections regarding the jurisdiction of such courts, including any claims that such jurisdiction is inconvenient or lacks legal force over the Client.
4. Regulatory Documents:
In the event of a conflict between this Agreement and any applicable regulatory documents, the latter shall take precedence. The Company reserves the right to take any actions necessary to comply with such regulatory requirements, and the Company’s decisions in this regard shall be binding upon the Client.
5. Language of Communication:
The official language of communication between the Parties shall be English. The Client is required to submit all documents to the Company in English or in any other language approved by the Company. If requested, the Client shall provide translations into one of the Company’s official languages.
PROPRIETARY TRADING TERMS OF SERVICE
This Client Agreement (“Agreement”) is made and entered into between the Customer and FXLive Capital Limited (“FXLive Capital”), a company duly incorporated under the laws of Saint Lucia, with registration number 2024-00428 and address at Ground Floor, The Sotheby Building, Rodney Bay, Gros-Islet, Saint Lucia.
BACKGROUND
1. The company maintains operational office addresses at Paseo De La Reforma, No.250, 9th Floor, Tower A, Col. Juárez, Mexico City, Mexico.
2. The Customer’s registered address shall be the address provided in the account opening electronic form and verified against the approved Know Your Customer (KYC) documentation as proof of address.
3. In consideration of FXLive Capital agreement to open and/or maintain one or more accounts for the Customer and to provide services related to Proprietary Trading ("Prop Trading"), the Customer agrees to abide by the following terms and conditions:
TERMS OF ONLINE REGISTRATION
By registering on this website and agreeing to these Terms of Service, you confirm and warrant the following:
1. Eligibility
1. You are of legal age under the laws of your jurisdiction to enter into binding agreements.
2. You have full capacity to comply with the obligations outlined in these Terms.
3. If applicable, you have obtained necessary permissions or legal authority to represent any organization or entity on whose behalf you are acting.
2. Compliance with Laws
· You agree to comply with all applicable laws and regulations, including but not limited to financial, data protection, and intellectual property laws, in your use of this website and the services provided by the firm.
3. Prohibited Activities
· You shall not use the website or services for any unlawful or unauthorized purposes, including but not limited to:
· Violating any laws or regulations applicable in your jurisdiction.
· Engaging in fraudulent activities, including misrepresentation of identity or trading records.
· Attempting to compromise or breach the website’s security systems.
4. Accuracy of Information
· You agree to provide true, accurate, current, and complete information during the registration process.
· You understand that any false or misleading information may result in the suspension or termination of your account.
Violation of these Terms will result in the immediate termination of your access to the Services.
5. INFORMATION ACCURACY, COMPLETENESS, AND TIMELINESS
We aim to provide accurate, complete, and up-to-date information on our website. However, some content may be derived from third-party sources, and we do not guarantee its accuracy, completeness, or timeliness. The material provided on this site is for general informational purposes only and should not be relied upon as the sole basis for making decisions. Users are encouraged to verify all information through independent and reliable sources before acting upon it. The website may contain historical information, which is provided solely for reference and may not reflect the most current circumstances. We reserve the right to modify the content of this site at any time without prior notice, but we are under no obligation to update outdated material. It is the user's responsibility to regularly review the website and remain informed of any changes.
By using this website, you acknowledge and agree that any reliance on the content is at your own risk. If you have questions or require clarification, you may contact us via the Company’s official email address or via the messaging system in the Personal Cabinet.
6. ACCOUNT RESPONSIBILITY
You are solely responsible for maintaining the confidentiality and security of your account, including your username, password, and any other login credentials. You agree to immediately notify the company of any unauthorized access to your account or any breach of security.
· Accuracy of Information: You are responsible for ensuring that all information provided to the company, including but not limited to personal, financial, and contact information, is accurate, complete, and up-to-date. Any failure to provide accurate information may result in the suspension or termination of your account.
· Account Activity: You are fully responsible for all activities conducted under your account, including any trading actions, orders, or communications made on your behalf, regardless of whether or not they are authorized by you. The company will not be held liable for any losses, damages, or issues arising from actions taken under your account.
· Compliance with Policies: You are responsible for adhering to all terms, conditions, and policies outlined in this agreement and other applicable documents. You agree to comply with all relevant laws, regulations, and guidelines governing your activities and account use.
· Third-Party Access: You agree not to share your account or access credentials with any third party unless explicitly authorized by the company. You are responsible for any actions taken by third parties granted access to your account, whether authorized or unauthorized.
· Monitoring and Reporting: You agree to regularly monitor the activities conducted under your account and promptly report any suspicious activity, discrepancies, or issues to the company support. Failure to report such activity may result in the suspension or termination of your account.
· Responsibility for Financial Decisions: You acknowledge that all trading decisions made under your account are your responsibility. You agree to carefully consider all risks associated with your trading activity and ensure that your account balance is sufficient to cover potential losses.
7. PROP FIRM CHALLENGE: SIMULATED ACCOUNT USAGE
During the Challenge phase, all trading activities conducted by the Client occur on simulated accounts. These accounts replicate real market conditions to a high degree but do not involve actual monetary transactions or risks to real funds. The Challenge phase serves as an assessment period to evaluate the Client’s trading skills, discipline, and adherence to risk management principles within a simulated environment. Performance during this phase determines eligibility for progression to the funded account stage but does not represent real trading outcomes.
By participating in the Challenge phase, the Client acknowledges and agrees to the following:
1. All transactions conducted during the Challenge phase are simulated and do not constitute actual trades.
2. Any financial outcomes, including profits or losses, are hypothetical and serve solely for evaluation purposes.
3. The simulated account functions exclusively as a qualification tool for subsequent stages involving potential funding.
8. PROP FIRM FUNDED ACCOUNT: REAL ACCOUNT USAGE AND PROFIT ELIGIBILITY
Upon successfully completing the Challenge phase, eligible Clients may be granted a Funded Account. This account is a live trading account funded by FXLIVE CAPITAL Limited or its affiliates, allowing Clients to trade with real funds under specific conditions.
1. Real Account Status:
The Funded Account provided to the Client is a live account with actual funds, enabling trades under real market conditions.
2. Profit Eligibility and Withdrawals:
Clients trading on the Funded Account are eligible to receive a percentage of profits ("Profit Fees") based on their trading performance. Withdrawals are permitted only if performance benchmarks, including a minimum Return on Investment (ROI), are met.
3. Minimum ROI Requirements:
Clients must achieve the minimum ROI threshold defined by FXLIVE CAPITAL Limited to qualify for profit withdrawals. Failing to meet this threshold may delay distributions until the criteria are fulfilled.
4. Adherence to Trading Rules:
The Funded Account is subject to strict trading guidelines, including risk management protocols, maximum drawdowns, and operational constraints. Violations may lead to restrictions, suspension, or termination of the account and forfeiture of accrued profits.
FXLive Capital offers various live account types, each with specific terms governing profit sharing, trade duration requirements, and withdrawal processes. The following outlines the detailed conditions applicable to each account type:
1. LIVE Synthetics Account
Profit Share Terms:
· FXLive permits a maximum profit share of 10% per month on this account type.
· The profit share is calculated based on either:
o The 10% maximum monthly profit, or
o The actual profit earned, if it falls below the 10% threshold.
· A minimum withdrawal of 2% of the profit is allowed, regardless of the withdrawal schedule in place.
· Withdrawal requests are subject to a review period of up to 72 hours. In any case where further clarification or resolution is needed, the account holder will be notified via email with the appropriate “Next Step Information.”
· At least 80% of all trades must remain open for a minimum duration of three (3) minutes. Failure to meet this requirement will result in account disqualification.
2. LIVE FX Account
Profit Share Terms:
· A minimum of 2% withdrawal is allowed, regardless of the scheduled withdrawal period.
· All withdrawal requests will undergo a review process of up to 72 hours. Any necessary resolution or additional steps will be communicated via email.
· To maintain account eligibility, more than 70% of trades must be held for at least three (3) minutes.
3. Challenge Boost+ Account
Profit Share Terms:
· Withdrawals must meet a minimum threshold of 2%, independent of any scheduled withdrawal timelines.
· Each withdrawal request is reviewed within a maximum of 72 hours. FXLiveCapital will provide the next steps via email if any issues arise.
· Over 70% of executed trades must have a minimum duration of three (3) minutes to remain compliant with account requirements.
4. Insta Funded – Power Live Account
Profit Share Terms:
· A minimum withdrawal of 2% is permitted, notwithstanding the scheduled withdrawal arrangements.
· The withdrawal review timeframe is up to 72 hours, and users will be promptly informed via email if additional action is needed.
· A minimum of 70% of trades must remain open for at least three (3) minutes to qualify under this account type.
Please note that the information provided herein is not exhaustive and should not be relied upon in isolation. These general terms are intended to offer an overview and must be read in conjunction with the specific product policies available on our official website.
Each product policy contains comprehensive details, conditions, and operational guidelines that govern the respective offering. For complete understanding and to ensure compliance, clients are strongly advised to review the full policy documentation related to any product or service they intend to use.
9. MODIFICATIONS TO SERVICES AND PRICING
We reserve the right to modify, update, or discontinue any aspect of our services at our discretion, including changes to pricing. Any changes will be reflected on our website, and it is your responsibility to regularly check for updates.
While we make every effort to maintain consistency, we cannot guarantee that prices, services, or features will remain the same over time. All adjustments will be communicated as applicable, and such modifications will take effect immediately or as otherwise specified.
10. WITHDRAWAL
· Eligibility for Withdrawals:
Clients may request withdrawals from their accounts, subject to meeting all applicable performance benchmarks, including but not limited to minimum Return on Investment (ROI) thresholds and adherence to trading rules as defined by FXLIVE CAPITAL.
· Verification Process:
Prior to processing any withdrawal, FXLIVE CAPITAL may require the Client to complete identity verification, account ownership confirmation, and compliance checks in accordance with applicable laws and regulatory requirements.
· Processing Time:
Withdrawal requests will be processed within 2-3 business days time frame as specified in this Client Agreement and/or on the FXLIVE CAPITAL website. However, unforeseen delays may occur due to third-party payment processors, bank holidays, or compliance requirements.
· Third-Party Payments:
FXLIVE CAPITAL strictly prohibits withdrawals to third-party accounts. All withdrawal requests must be made to accounts registered in the Client's name and verified during the account setup process. Any attempt to request payment to a third party may result in the cancellation of the withdrawal request and possible account suspension or termination.
· Payment Methods:
Withdrawals will be processed using the payment method initially used for deposits, wherever possible. In cases where this is not feasible, FXLIVECAPITAL will offer alternative methods at its discretion.
· Profit Withdrawals:
Profit withdrawals from Funded Accounts are subject to a payout schedule and eligibility criteria, including achieving the defined ROI benchmarks and complying with all trading rules.
*Challenges related with Synthetic Pairs: To ensure the longevity and fairness of our program, a maximum profit cap of 10% will now apply to trades on synthetic pairs. This adjustment enhances the sustainability of the products while maintaining a higher withdrawal success rate for our profitable traders.
11. ACCURACY OF ACCOUNT INFORMATION AND BILLING
You agree to provide accurate, complete, and up-to-date information for your account, including but not limited to your personal details, contact information, and billing information. It is your responsibility to ensure that all information submitted to us is correct and current. We reserve the right to reject any order placed with us. At our sole discretion, we may limit or cancel the quantity of items purchased per person, household, or order. Orders associated with the same customer account, payment card, and/or billing or delivery address may be subject to these limitations.
If we modify or cancel an order, we will make reasonable efforts to notify you by contacting the email address, or phone number provided at the time of the transaction. For all account purchases made on our site, you agree to provide current, accurate, and complete information regarding your account and purchases. You are responsible for keeping your account information, including email address, credit card details, and expiration dates, up to date to ensure that transactions can be processed and you can be contacted as necessary.
11.1 ERRORS, INACCURACIES, AND OMISSIONS
While we strive to ensure the accuracy and reliability of the information provided on our website and in our Service, there may be rare instances where typographical errors, inaccuracies, or omissions occur. These may include, but are not limited to, product descriptions, prices, promotions, offers, and so on. Such errors may arise due to various factors, including technical issues, human error, or system glitches.
In the event of any errors or inaccuracies, we reserve the right, at our sole discretion, to:
· Correct any Mistakes: We may correct any typographical or factual errors on our website or in the Service, including inaccuracies relating to product descriptions or prices. These corrections can be made without prior notice and may be applied to both current and past orders.
· Modify or Update Information: We have the authority to update, modify, or amend any information provided on our website or the Service to ensure it accurately reflects the correct details.
· Cancel Orders: If an error or omission is identified in relation to your order, we may cancel the order at our discretion, even after it has been submitted. In such cases, we will notify you as soon as possible.
Please note that we are not obligated to update, revise, or clarify any information in the Service or on any associated website unless required by law. This includes, without limitation, price information or other details related to our products and services. Furthermore, the Service and connected websites may not indicate specific dates for when updates or revisions were made.
Therefore, we do not guarantee that all content is current or has been reviewed or updated at regular intervals. You acknowledge and agree that any reliance on outdated or inaccurate information on our website is solely at your own risk.
12. PROHIBITED ACTIVITIES
12.1 By using and purchasing the services provided by the company, you agree to refrain from engaging in the following prohibited activities:
· Fraudulent Activities: Engaging in any form of fraudulent activity, including but not limited to providing false information, misrepresenting your identity, or manipulating market prices, is strictly prohibited.
· Market Manipulation: Any attempt to manipulate the market or create artificial trading volumes, including but not limited to "spoofing," "front-running," or "pump-and-dump" schemes, is prohibited.
· Unauthorized Access: Attempting to gain unauthorized access to our systems, networks, or accounts, or engaging in any activities that could damage, disable, or overload our systems, is strictly forbidden.
· Abusive or Offensive Behavior: Engaging in abusive, offensive, or discriminatory behavior, including the use of hate speech, threats, harassment, or inappropriate language while interacting with the company or its employees, is prohibited.
· Violating Laws or Regulations: Engaging in any activities that violate applicable laws, regulations, or guidelines, including those relating to securities trading, tax laws, or anti-money laundering regulations, is prohibited.
· Exploiting System Vulnerabilities: Taking advantage of system errors, bugs, or vulnerabilities for personal gain, including exploiting pricing discrepancies or engaging in “backdoor” trading strategies, is prohibited.
· Using Unlawful Funds: Using funds obtained through illegal means, including funds derived from criminal activities, is prohibited.
· Third-Party Account Usage: Trading on behalf of third parties or allowing others to trade on your account without the express authorization of the company is prohibited.
· The Customer is prohibited from conducting trades that contravene the stipulations outlined in this section or the FAQ. Any trades that are in violation of these stipulations are strictly forbidden. The Customer must adhere to the rules and guidelines set forth in this section, as well as those established by the FAQ when utilizing the Services.
· The Customer must not intentionally or unintentionally use trading strategies that exploit errors in the Services, such as inaccuracies in displayed prices or delays in their updates, including but not limited to practices commonly known as Latency Trading.
· Executing trades using an external or slow data feed or performing gap trading is prohibited for the Customer.
· Engaging, either alone or in cooperation with others, in any trades or combinations of trades across connected accounts or accounts held within the platform, if the purpose is to manipulate trading, commonly referred to as “Group Trading,” is forbidden. Examples of such manipulation include entering into opposite positions simultaneously.
· The use of any software, artificial intelligence, ultra-high speed, high-frequency trading, or mass data entry that could manipulate or abuse the Provider's systems or services, or provide an unfair advantage, is prohibited for the Customer.
· Performing arbitrage (of any kind), including but not limited to triangular arbitrage, statistical arbitrage, latency arbitrage, market-making arbitrage, spatial arbitrage, pairs trading arbitrage, risk arbitrage, convertible arbitrage, volatility arbitrage, dividend arbitrage, tax arbitrage, yield curve arbitrage, or any other form of arbitrage that may exploit pricing differences between different markets or exchanges, is prohibited for the Customer.
· Performing trades that are inconsistent with typical forex or any other financial market operations is prohibited for the Customer. They should also avoid any activities that may cause financial or other harm to The Provider, such as over-leveraging, over-exposure, Martingale strategy, HFT, making one-sided bets, grid trading, tick scalping, or account rolling. Engaging in any of these activities may raise valid concerns about intentionally harming The Provider.
· Engaging in copy trading, where trades mimic or replicate the trading activities of other traders or entities without prior authorization from The Provider, is prohibited for the Customer.
· The Customer, or any third party, is prohibited from participating in or collaborating to have a third party execute trades for the Customer, whether such third party is a private individual or a professional, or to permit access to or trading on their FXLIVE CAPITAL Challenge Account by any third party.
· Accessing any third-party FXLIVE CAPITAL Challenge Account, trading on behalf of any third party, or conducting any account management or similar services where the Customer commits to trade, run, or manage a FXLIVE CAPITAL Account on behalf of another user, whether professionally or otherwise, is prohibited for the Customer.
· Opening positions with sizes that are noticeably larger than those of the Customer's other trades, whether on this account or another one of theirs, is prohibited.
· Opening positions with numbers that are noticeably smaller or larger than those of the Customer's other trades, whether on this account or another one of theirs, is prohibited.
· Using a high level of margin or extremely risky trading strategy is prohibited for the Customer.
· FXLIVECAPITAL retains the exclusive right to impose trading restrictions, modify account parameters, or terminate trading accounts at its sole discretion to ensure the stability and integrity of its trading environment and platform. This right may be exercised under circumstances including, but not limited to:
· If FXLIVECAPITAL determines that a client's trading strategy, behavior, or specific trade(s) pose a risk that is deemed excessive, or unmanageable under current market conditions, and that such risk could adversely affect FXLIVECAPITAL or its customers.
· If trading practices are found to be incompatible with standard market operations or FXLIVECAPITAL's risk management policies, including but not limited to the use of high leverage, over-exposure, unusually large or small lot sizes, or strategies that could potentially disrupt market equilibrium.
· If there are inconsistencies in trading patterns, such as a significant deviation from the client's historical trading behavior, or if the client's trading behavior significantly deviates from generally accepted market practices.
· If it is determined that a client's trading activities could lead to financial harm or operational disruption to FXLIVECAPITAL or any third parties, FXLIVECAPITAL reserves the right to limit or restrict the client’s trading activities.
· FXLIVECAPITAL may impose restrictions to ensure compliance with applicable regulatory requirements, operational protocols, or internal policies designed to maintain a secure trading environment.
· To maintain transparency and ensure effective management of trading practices, FXLIVECAPITAL will take the following actions when implementing trading restrictions or modifications:
· FXLIVECAPITAL will make reasonable efforts to notify the client of any trading restrictions, modifications, or account terminations, providing the reasons for such actions. However, in cases where immediate action is required to protect the integrity of the platform, FXLIVECAPITAL may implement changes without prior notice.
· Clients will have the opportunity to request a review of any imposed restrictions or account actions. FXLIVECAPITAL will consider appeals on a case-by-case basis but reserves the right to uphold its original decision to ensure the protection of its trading environment.
· FXLIVECAPITAL shall not be liable for any direct, indirect, incidental, or consequential losses or damages resulting from the imposition of trading restrictions or account termination. Clients agree to hold FXLIVECAPITAL harmless against any claims arising from such actions.
· If any or all of the Prohibited Trading Practices are carried out on one or more FXLIVECAPITAL Accounts of a Customer or on accounts of different Customers, or by combining trading through FXLIVECAPITAL Accounts and any FXLIVECAPITAL Accounts, The Provider is entitled to cancel all Services and terminate all relevant contracts in respect of all FXLIVECAPITAL Challenge Accounts of the Customer. The Provider may take any actions set forth in this section at its sole discretion. In such a case, the Customer shall not be entitled to a refund of the fees paid.
· Clients are strictly prohibited from employing automated or manual trading strategies that involve the execution of multiple simultaneous or sequential positions at fixed or variable pip intervals, commonly referred to as Grid Trading. This restriction applies where such strategies are used primarily to exploit price fluctuations without consideration for prevailing market direction or conditions. FXLive Capital reserves the right to take corrective action, including but not limited to account suspension or termination, where such trading behavior is detected.
· Clients are permitted to open a maximum of six (6) grid levels per trading cycle. Any additional order placed beyond this limit defined by a cumulative price deviation exceeding 0.3% from the initial entry point shall be deemed a breach of the platform’s trading policy. Such action may result in account disqualification or other sanctions as determined by FXLive Capital.
· If an order is executed at a price level where the cumulative deviation from the initial entry exceeds the permitted grid range, the account may be flagged for potential grid abuse. In such cases, FXLive Capital reserves the right to take corrective actions, which may include, but are not limited to: trade cancellation, profit disqualification, or temporary or permanent account suspension.
· The use of Martingale trading strategies where trade sizes are increased exponentially following a loss (e.g., doubling the lot size after each losing trade) is strictly prohibited across all account types, including funded accounts, evaluation accounts, demo accounts, and live trading accounts. Martingale strategies are considered high-risk and are incompatible with FXLive Capital’s risk management framework. They typically result in:
o Exponential increase in open position sizes
o Accelerated drawdowns, particularly in volatile, ranging, or trending markets
o Rapid margin depletion, leading to potential account liquidation after only a few consecutive losses
Such trading behavior poses significant risk to account stability and compromises the integrity of the platform’s risk controls and funding model. FXLive Capital reserves the right to take disciplinary action, including account review, profit disqualification, or suspension, in cases where Martingale activity is detected.
· Traders are strictly prohibited from engaging in hedging strategies, which are defined as the simultaneous placement of opposing positions (e.g., Buy and Sell) on the same trading instrument, whether partially or fully offsetting market exposure. This restriction applies under the following circumstances:
o Within the same trading account
o Across multiple accounts registered under the same client profile, user ID, or IP address
o Through the use of external platforms or brokers in coordination with accounts on FXLive Capital
· The use of hedging strategies is considered a form of platform manipulation, particularly when employed to:
o Neutralize directional market exposure without taking a genuine market view
o Bypass drawdown limits, stop-out rules, or other risk parameters
o Delay or conceal the realization of floating losses
o Exploit platform features, including bonuses, evaluation metrics, or profit-sharing structures
12.2 News Event Trading Restriction
"Major news" refers to any economic event classified as high-impact on recognized economic calendars (e.g., ForexFactory, MyFXBook, Investing.com) or as determined by the Company. To protect traders and the platform, news-based trading during restricted windows is not allowed and may lead to account review or sanctions.
Risks of Trading During News:
· Increased slippage and abnormal spreads
· Failed or partial trade executions
· Platform/server instability
· Potential manipulation of evaluation or funding metrics
To uphold market integrity and prevent exploitative trading practices, trading is strictly prohibited within five (5) minutes before and after any major scheduled macroeconomic news release.
Examples of Restricted Events Include:
· Central bank interest rate decisions (e.g., FOMC, ECB, BoE)
· Non-Farm Payroll (NFP)
· Inflation data (e.g., CPI)
· GDP releases
· Employment and labor reports
· Major geopolitical announcements or economic summits
Failure to comply with this clause may result in immediate profit disqualification, trade cancellation, account suspension, or permanent termination of your account and services, and the Company reserves the right to pursue legal actions if necessary.
Clients may be eligible for a refund of their initial deposit if they meet the following performance criteria:
· The client must successfully withdraw a minimum of 5% of the account balance (based on profits) in three separate months within a six-month period.
· These withdrawals must occur within the same six-month evaluation window.
· Each qualifying withdrawal must meet or exceed the 5% threshold relative to the account balance at the time of withdrawal.
· Upon successful completion of this requirement, the client will be eligible to receive a full refund of the original deposit, in accordance with the FXLive Capital’s withdrawal and verification procedures.
14. RIGHT TO LIMIT SALES AND SERVICES
· Limitation on Sales to Individuals, Locations, or Jurisdictions: We reserve the right, at our sole discretion, to restrict or limit the sale or availability of our products or services to certain individuals, geographic locations, or jurisdictions. This limitation may be exercised on a case-by-case basis, depending on various factors such as regulatory requirements, operational capacity, or business strategy. This means that we may choose not to offer our products or services to certain regions, customers, or markets, even if we have previously done so.
· Limitations on Product and Service Offerings: We have the discretion to limit the number of products or services available for purchase at any given time. This may include imposing limits on quantities available per order, per customer, or on the total number of products or services offered for sale. These limits are at our discretion and may vary depending on stock levels, market demand, or other considerations.
· Changes to Product Descriptions and Pricing: We reserve the right to modify, alter, or update product descriptions, features, specifications, pricing, and other related details at any time and without prior notice. These changes may be made in response to market conditions, availability, or to reflect improvements in product quality or service delivery. Consequently, the prices and descriptions of our products or services on this website may not always reflect the most current information.
· Discontinuation of Products or Services: We may, at any time, decide to discontinue any product or service without prior notice or obligation. Discontinuation may occur due to various factors such as changes in market demand, supply chain issues, or strategic business decisions. Once a product or service is discontinued, it will no longer be available for purchase or use.
· Offer Validity and Prohibited Sales: Any offers, promotions, or discounts made on this site for products or services are not valid where prohibited by law, regulation, or jurisdiction. If any product or service is prohibited in a specific location or jurisdiction, we are not obligated to honor any offer or transaction in those areas.
· Quality and Expectations Disclaimer: We do not guarantee that the quality of any product, service, or information you purchase or receive from us will meet your expectations or that any defects or issues with the product or service will be corrected. While we strive to ensure high-quality standards, there may be instances where the quality does not meet your personal preferences or where flaws may persist after purchase. We do not assume responsibility for these occurrences and encourage you to review any available product information or descriptions carefully before making a purchase.
15. TRADING OVER SYNTHETIC ASSESTS- PROFIT LIMITATION
The Client acknowledges and agrees that any profits generated through trading synthetic assets on the Company’s platform are subject to a maximum profit limitation policy. Notwithstanding the actual percentage of profit generated during a given month, the Company guarantees a maximum distribution of 10% of the monthly profit to the Client’s account.
The remaining profit percentage shall be waived by the Client and retained by the Company to ensure business sustainability and the long-term viability of the trading platform. The Client expressly agrees to forgo any claims to profits exceeding the guaranteed 10% monthly distribution.
This clause forms an integral part of the Company’s commitment to providing stable and secure trading services while maintaining the operational and financial health of the business. By engaging in trading synthetic assets, the Client affirms their understanding and acceptance of this policy.
16. PROCEDURE FOR CONSIDERATION OF CLAIMS AND DISPUTES
Any disputes or disagreements between the Parties regarding the execution and settlement of transactions involving products of the company, or any other actions outlined in this Agreement, must first be addressed through mutual settlement. If the Parties are unable to reach a resolution, the matter will be subject to legal proceedings in accordance with the claim procedure outlined below.
· Claims must be submitted in writing to the Company’s official email address or through the messaging system in the Personal Cabinet. Claims submitted by other means (such as phone, fax, etc.) will not be considered
· A claim must include the following information: the Client's full name, trading account number, the date and time of the incident (as per the trading terminal’s system time), ticket numbers for all disputed positions and/or pending orders, and a detailed description of the dispute with appropriate justification.
· The claim MUST NOT contain: Offensive language and uncontrolled or inappropriate vocabulary.
Claims will be accepted for review by the Company within 2 (two) business days from the moment the Client becomes aware, or should have become aware, of the dispute. Failure to submit a claim within this time frame may result in rejection. The total period for reviewing a claim will not exceed 5 (five) business days from the receipt of the last required document.
The Company reserves the right to suspend all or part of the Client’s account activities during the claim review process, pending resolution of the dispute or until an interim agreement is reached between the Parties.
17. INDEMNITY AND WARRANTY
I. INDEMNITY
You agree to indemnify, defend, and hold harmless the Company, its directors, officers, employees, agents, affiliates, and any other associated parties, from and against any and all claims, damages, liabilities, costs, expenses (including reasonable attorney's fees), or losses arising out of or in any way connected with:
1. Your use of our website, products, services, or any content accessed through the site.
2. Your breach of any of these Terms of Service or any applicable law, regulation, or third-party rights.
3. Any fraudulent, illegal, or unauthorized activity conducted under your account.
4. Any claim or legal action arising from a dispute between you and any third party, including but not limited to clients, brokers, or financial institutions.
5. Your failure to comply with any applicable regulations or licensing requirements in your jurisdiction.
This indemnification obligation shall survive the termination of these Terms of Service and your relationship with the Company.
2. WARRANTY DISCLAIMER
The Company provides the website, products, and services "as is" and "as available," without any warranties or representations, express or implied, including but not limited to:
o Any warranties of merchantability, fitness for a particular purpose, non-infringement, or performance accuracy.
o That the website, services, or products will be uninterrupted, secure, free from errors, or free from viruses or other harmful components.
o That any defects or issues identified with the services, products, or content will be corrected or resolved.
3. NO LIABILITY FOR LOSSES OR DAMAGES
To the fullest extent permitted by applicable law, the Company shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, or business opportunities arising from your use of the website, products, or services, regardless of whether such damages are based on contract, tort (including negligence), or any other legal theory. This includes but is not limited to damages caused by:
o Any reliance on information or materials provided on the site.
o Unauthorized access to or alteration of your data.
o Any interruptions, suspension, or termination of the services.
4. Third-Party Services and Links:
The Company may provide access to third-party websites, services, or content. The Company does not control, and is not responsible for, any third-party materials or actions. By using such third-party services, you agree to indemnify the Company for any loss or damage resulting from your interaction with those services. The inclusion of links or references to third-party services does not imply any endorsement or warranty by the Company.
18. SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable under applicable law, such a provision will be enforced to the maximum extent permissible, ensuring its purpose is preserved as closely as possible. The portion deemed unenforceable will be treated as removed or severed from these Terms of Service, but this severance will not affect or impair the legality, validity, or enforceability of the remaining provisions.
This means that the remainder of the Terms of Service will continue to be fully operational and binding, ensuring that the overall agreement remains intact and enforceable. The severance of any single provision shall not undermine the parties' intent to comply with the rest of the agreement or diminish their obligations under the unaffected provisions. This ensures that the Terms remain functional and effective, even if minor adjustments are necessary due to legal constraints.
19. REFUND POLICY
The Customer acknowledges and agrees that once the fee for the selected product or service offered by the Company has been paid, no refunds will be issued. This policy applies regardless of whether the Customer chooses to use the provided product or fails to do so. The Company’s refund policy ensures transparency and fairness in its business operations while maintaining the integrity of the services provided.
Upon successful payment, the Customer will receive access to the purchased product or service. This includes the delivery of relevant login credentials for the Trading Platform or any other digital tools associated with the selected option. These credentials will be sent to the email address provided during registration or made available within the Client Section of the Company's platform.
The non-refundable nature of the fees reflects the immediate allocation of product, and support that are dedicated to facilitating the Customer's access to the Company’s services. Customers are therefore advised to carefully review their selected option and understand the terms and conditions before proceeding with payment. If you encounter any issues with accessing your product or service, or if you require assistance with login credentials, you may contact us via the Company’s official email via the messaging system in the Personal Cabinet. We are committed to resolving technical or administrative concerns to ensure a seamless experience.
20. TERMINATION
The termination of this agreement does not absolve either party of their responsibilities or liabilities that were incurred prior to the termination date. All obligations, rights, and liabilities that have accrued under these Terms of Service will survive termination, ensuring that any unresolved matters or claims are appropriately addressed.
These Terms of Service will remain in full force and effect unless and until terminated by either party. You may terminate these Terms at any time by notifying us of your decision to cease using our Services or by discontinuing your access to our website.
We reserve the right to terminate this agreement at any time and without prior notice if we determine, or have reasonable grounds to suspect, that you have violated any term or provision of these Terms of Service. Upon termination, you will remain responsible for settling any outstanding amounts owed to us up to and including the date of termination.
Additionally, we may take steps to restrict or deny your access to our Services (or any part of them) as a result of such violations. Termination is a necessary recourse to maintain the integrity and proper functioning of our platform and Services, ensuring compliance with the terms outlined in this agreement.
21. REVIEW OF RESTRICTIONS AND ACCOUNT ACTIONS
Clients may request a review of any trading restrictions or account actions imposed by FXLIVE CAPITAL. Each appeal will be evaluated on a case-by-case basis. However, FXLIVE CAPITAL reserves the right to uphold its original decision if deemed necessary to protect the integrity of its trading environment.
FXLIVE CAPITAL shall not be held liable for any direct, indirect, incidental, or consequential losses or damages arising from the enforcement of trading restrictions or account terminations. By using the platform, Clients agree to indemnify and hold FXLIVECAPITAL harmless against any claims, disputes, or liabilities resulting from such actions.
22. GOVERNING LAW AND JURISDICTION
This Agreement is governed by and construed in accordance with the laws of the Company's jurisdiction, without regard to any conflict of law principles. All actions, transactions, and services provided under this Agreement are deemed to take place within the Company's jurisdiction.
I. Exclusive Jurisdiction
The Client irrevocably agrees to the following:
1. The courts within the Company’s jurisdiction shall have exclusive authority over any legal actions or proceedings arising out of or in connection with this Agreement.
2. The Client submits to the exclusive jurisdiction of such courts for the resolution of any disputes.
3. The Client waives any objections regarding the jurisdiction of such courts, including any claims that such jurisdiction is inconvenient or lacks legal force over the Client.
4. Regulatory Documents:
In the event of a conflict between this Agreement and any applicable regulatory documents, the latter shall take precedence. The Company reserves the right to take any actions necessary to comply with such regulatory requirements, and the Company’s decisions in this regard shall be binding upon the Client.
5. Language of Communication:
The official language of communication between the Parties shall be English. The Client is required to submit all documents to the Company in English or in any other language approved by the Company. If requested, the Client shall provide translations into one of the Company’s official languages.
PARA LA CONCLUSIÓN DEL ACUERDO SOBRE LA PRESTACIÓN DE SERVICIOS DE CORRETAJE
1. DISPOSICIONES GENERALES Y PROCEDIMIENTO PARA LA CONCLUSIÓN DEL CONTRATO.
1.1. Esta oferta pública está disponible en el sitio web FXLIVECAPITAL.COM y es una oferta pública para celebrar un acuerdo de servicio de corretaje (el Acuerdo) y describe los términos y condiciones actuales para los servicios de corretaje proporcionados por FXLIVECAPITAL Ltd, una empresa con número de registro 2024-00428 y dirección registrada en Ground Floor, The Sotheby Building, Rodney Bay, Gros-Islet, Saint Lucia (la Compañía) a sus clientes.
1.2. El Cliente de la Compañía es cualquier entidad legal o individuo que haya aceptado los términos de esta oferta pública (el Cliente). La aceptación de los términos de la oferta pública se realiza llenando el formulario de registro para abrir la cuenta de Trading con la Compañía y marcando la casilla de acuerdo con los términos de la oferta pública y sus anexos.
1.3. El objeto de este Acuerdo es la provisión al Cliente de los servicios listados en la sección 2 de este Acuerdo.
1.4. Los términos y definiciones que se encuentran en el texto de este Acuerdo tienen el siguiente significado: “Sitio” es el sitio web de la Compañía FXLIVECAPITAL Ltd. “Gabinete Personal” significa el espacio individual del Cliente en el Sitio de la Compañía, cuyo acceso se abre después de la identificación del Cliente mediante la introducción de un nombre de usuario y contraseña únicos. A través del Gabinete Personal, se mantienen las cuentas de Trading del Cliente, se mantiene el registro de transacciones y se mantiene el soporte de información del Cliente. “Cuenta de Trading” es un registro personalizado único de transacciones de Trading en la Plataforma de Trading, que refleja posiciones abiertas, posiciones cerradas, operaciones no comerciales (como operaciones para depositar fondos en la cuenta de Trading o retirar fondos de la cuenta de Trading). “Plataforma de Trading” es un conjunto de software y hardware que proporciona información sobre trading en tiempo real en los mercados financieros, realiza operaciones de trading, registra obligaciones mutuas entre el Cliente y la Compañía y observa términos y condiciones. “Transacción de Trading” es una transacción para la compra o venta de un Instrumento Financiero. “Instrumento financiero” significa la capacidad de comerciar sobre la diferencia entre tipos de cambio al contado de divisas extranjeras u otro tipo de activo subyacente, u otro instrumento financiero de este tipo.
2. SERVICIOS DE LA COMPAÑÍA 2.1. La Compañía proporciona los siguientes servicios al Cliente:
2.1.1. Realización de transacciones de Trading de arbitraje de conversión sin entrega directa del activo subyacente, utilizando Instrumentos Financieros. Cada Instrumento Financiero con el cual el Cliente realiza una Transacción de Trading se considerará liquidado. Los asentamientos en transacciones comerciales entre la Compañía y el Cliente no implican la entrega física de la moneda o activo declarado en el Instrumento Financiero (contrato).
2.1.2. Creación y mantenimiento de la cuenta del Cliente, a saber: – creación de un Gabinete Personal para el Cliente; – asignación al Cliente de códigos de acceso únicos, que separan inequívocamente los fondos del cliente de otros fondos de la Compañía y otros clientes. La compañía garantiza la seguridad de los códigos de acceso en secreto; – el acuerdo de la Compañía para aceptar en su cuenta los fondos del Cliente para transacciones con Instrumentos Financieros en nombre del Cliente; – apertura de cuentas de Trading; – acreditación y retiro de los fondos disponibles del Cliente a la cuenta de Trading y desde la cuenta de Trading del Cliente de acuerdo con las órdenes del Cliente y las normas vigentes de la Compañía; – retiro y acumulación de pagos de comisiones relevantes, intereses bancarios y otros cargos, y deducciones de fondos de la cuenta de Trading o a la cuenta de Trading del Cliente de acuerdo con las condiciones comerciales actuales de la Compañía; – implementación de soporte informático y técnico del Cliente; – recopilación y procesamiento de los datos del Cliente, realización de procedimientos de identificación del Cliente; – provisión de software especializado destinado a la transmisión de señales analíticas; – provisión al Cliente de software necesario para la realización de operaciones comerciales, así como análisis de la situación del mercado a través de Internet; – cualquier actividad intermediaria de la Compañía en la ejecución de órdenes de Trading del Cliente para la compra o venta de Instrumentos Financieros donde sea posible; – contabilidad, registro y ejecución de las instrucciones del Cliente a través de cualquier tercero principal y / o a expensas de la propia Compañía.
2.2. La Compañía presta servicios al Cliente exclusivamente a través de Internet. Otros medios de comunicación pueden usarse si la Compañía lo considera necesario. La Compañía no es responsable de la imposibilidad de proporcionar servicios en caso de problemas relacionados con conexiones a Internet.
2.3. La Compañía proporciona al Cliente acceso a su historial de trading por cualquier período de tiempo. El acceso al historial de trading lo realiza el Cliente de manera independiente, a través de la plataforma de trading.
2.4. La Compañía, así como los empleados de la Compañía y sus oficinas representativas o sucursales, no proporcionan ningún asesoramiento respecto a legislación, tributación o contabilidad, así como asesoramiento sobre la idoneidad o rentabilidad de cualquier transacción. Con respecto a las operaciones comerciales del Cliente, la Compañía solo asegura la transferencia de Órdenes Comerciales del Cliente, no proporciona servicios de gestión fiduciaria y no proporciona recomendaciones.
3. COMISIONES Y PRECIOS DE MERCADO ACTUALES
3.1. La Compañía publica el tamaño de todas las comisiones y costos actuales, dependiendo de los instrumentos financieros elegidos por el Cliente, en el Gabinete Personal.
3.2. La Compañía puede cambiar el monto de las comisiones / spreads / swaps y otros costos sin previo aviso por escrito al Cliente. 3.3. La Compañía proporciona servicio de información para obtener precios de mercado actuales para los instrumentos financieros negociados.
3.4. El Cliente comprende y acepta que, en caso de uso de ciertos paquetes, el Cliente puede utilizar diferentes proveedores de liquidez y sus productos. En caso de cambio de proveedor de liquidez, el Cliente acepta el hecho de que todas las siguientes operaciones comerciales pueden tener otras cotizaciones diferentes a las inicialmente transmitidas por el proveedor de liquidez principal, y / o serán implementadas en el nuevo entorno de otro proveedor de liquidez. Todas las posiciones que se abrieron antes de la entrada en vigor de tales cambios se cerrarán en los términos bajo los cuales se abrieron.
3.5. Cada orden de compra o venta de un Instrumento Financiero del Cliente no está comprometida por la misma cantidad equivalente de operación en ningún mercado. El resultado (ganancia o pérdida) generado por la Compañía se basa en la compensación de reclamaciones y obligaciones mutuas para todas las transacciones de los Clientes. La posición no compensada de la Compañía puede transferirse a un principal de terceros, cuando sea necesario.
3.6. La Compañía acepta la moneda nacional de pago del Cliente en el equivalente convertido en relación al dólar estadounidense mediante transferencia a través de los instrumentos de bancos y sistemas de pago con conversión posterior. Esta conversión se lleva a cabo según los términos de los instrumentos seleccionados por el Cliente en el Gabinete Personal. La tasa de conversión para los pagos del Cliente se publica en el Gabinete Personal o en el sitio web de la Compañía.
3.6. La Compañía realizará retiros de fondos del Cliente sobre la base de la tasa de mercado de la moneda nacional de los pagos del Cliente al equivalente en dólares estadounidenses destacados oficialmente por el Banco Nacional del país del Cliente para la moneda de pago del Cliente, pero no superior a la tasa de cambio oficial de la moneda de pago del Cliente, establecida por el Banco Nacional en la fecha del primer pago.
4. DERECHOS Y OBLIGACIONES DE LAS PARTES
4.1. El Cliente tiene derecho a esperar recibir los servicios descritos anteriormente en su totalidad.
4.2. El Cliente puede en cualquier momento exigir la devolución de fondos dentro del saldo disponible. En este caso, el retiro se lleva a cabo en la forma y en los términos de este Acuerdo.
4.3. El Cliente tiene derecho a cambiar su contraseña asignada durante el registro un número ilimitado de veces, con el fin de mantener el grado de confidencialidad necesario.
4.4. El Cliente está obligado a proporcionar información precisa sobre su persona en el registro de la cuenta y la conclusión del Acuerdo, y también a proporcionar documentos, de acuerdo con los requisitos de la Compañía.
4.5. La Compañía tiene el derecho de cerrar todas o parte de las posiciones abiertas (contratos), si la relación del monto del depósito del Cliente y la pérdida actual con el monto reservado bajo las posiciones abiertas actuales de colateral (el nivel de fondos) puede representar una amenaza para la aparición de una situación en la que la relación del monto del depósito y la pérdida actual con el monto reservado para la posición abierta de colateral actual (nivel de fondos), se iguale o sea inferior al nivel de la compañía (stop out). La tasa de interés actual en la que la Compañía puede aplicar esta disposición se publica en el sitio web de la Compañía.
4.6. La Compañía se reserva el derecho de negarse a prestar servicio en caso de violación de las obligaciones del Cliente o de las reglas de la Compañía. La Compañía tiene derecho a tomar cualquier acción para prevenir las acciones del Cliente de naturaleza maliciosa, y la Compañía tiene derecho a reclamar compensación por costos o pérdidas incurridos por el Cliente en su debida justificación, o la Compañía puede negarse al servicio sin ninguna explicación – en este caso el derecho a la compensación de costos se pierde.
4.7 El Cliente reconoce y acepta que, debido a las transacciones Comerciales del Cliente en virtud de este Acuerdo, el Cliente tendrá acceso a la Información Confidencial de la Compañía y desarrollará y mantendrá relaciones con la Compañía y su software de Trading. El Cliente además reconoce que tales relaciones y software han sido desarrollados a gran costo por la Compañía. Por estas y otras razones comerciales legítimas, la Compañía tiene derecho a una protección razonable contra la explotación desleal, desvío y apropiación indebida de sus relaciones y software. Consecuentemente, durante el término de este Acuerdo y por un periodo de 12 meses después de la terminación del Acuerdo por cualquier motivo (voluntaria o involuntariamente), el Cliente no realizará (en nombre del Cliente o en nombre de cualquier otra persona, entidad o tercero), directa o indirectamente (i) usar cualquier información derivada de o relacionada con el software o relaciones de la Compañía; (ii) solicitar cualquier tipo de negocio a otros Clientes de la Compañía o tentar de otra manera a los Clientes de la Compañía a dejar de hacer negocios, en su totalidad o en parte, con la Compañía; y (iii) directa o indirectamente, contratar, seducir, inducir, alentar, instar o solicitar, o intentar contratar, seducir, inducir, alentar, instar o solicitar a cualquier empleado que abandone su empleo con la Compañía.
4.8. Para proteger los intereses de los Clientes de la Compañía, la legislación que regula las actividades de las instituciones financieras, la lucha contra el lavado de dinero, la lucha contra el terrorismo, la prevención de actividades fraudulentas y la protección de los intereses de la Compañía, la Compañía puede, en caso de identificación de transacciones sospechosas, no operaciones comerciales u operaciones que violen los términos de este Acuerdo, requerir información adicional y/o documentación del Cliente sobre la esencia y naturaleza de sus acciones, no tomar instrucciones y requisitos de las órdenes del Cliente hasta el final del procedimiento de investigación; y también la Compañía puede negarse a cumplir con los términos de este Acuerdo antes del final del procedimiento de investigación.
4.9. Ningún artículo de este Acuerdo puede ser una base para la responsabilidad civil de la Compañía basada en cualquier presunto incumplimiento de las obligaciones bajo este Acuerdo.
4.10. La Compañía tiene el derecho de bloquear el Gabinete Personal, y/o las cuentas de trading adjuntas del Cliente en las circunstancias: – si la Compañía determina que la información personal del Cliente es falsa; – si la Compañía determina que el Cliente ha realizado acciones (intentos) de acceso no autorizado a los activos de TI de la Compañía y recibido información privilegiada de cualquier tipo.
4.11. El Cliente está obligado a enviar a la Compañía un correo electrónico desde un solo correo electrónico indicado en el registro (letras registradas en un sitio web de dominio único y con diferentes finales del nombre de dominio son válidas).
4.12. El Cliente reconoce y acepta que la Compañía no tiene obligaciones de pagar intereses o garantizar pagos correspondientes al nivel de inflación sobre el saldo de efectivo del Cliente independientemente del tiempo transcurrido de los fondos en las cuentas del Cliente.
4.13. La Compañía no acepta órdenes de pago de la cuenta del Cliente a terceros, a menos que se establezca de otra forma por un acuerdo adicional entre la Compañía y el Cliente.
4.14. El Cliente acepta y acepta plenamente que el retiro de fondos de su cuenta de Trading se realiza por el método y en la forma prescrita por la Compañía. La Compañía se reserva el derecho de cambiar el orden establecido de retiro y regularlo de acuerdo con las necesidades actuales y circunstancias obligadas, sin la necesidad de acordar tales necesidades y circunstancias con el Cliente.
4.15. El Cliente tiene derecho a registrar solo un Gabinete Personal utilizando sus datos. En caso de registro de los segundos y más allá gabinetes personales, todos los gabinetes personales adicionales del Cliente serán bloqueados con notificación al Cliente.
4.16. El cliente entiende que el HFT Algorítmico y Arbitraje no está permitido en el sistema y, al detectar dicha actividad, la cuenta de trading será deshabilitada y el cliente solo tendrá derecho a solicitar el retiro de su depósito inicial sin posibilidad de disputa.
5. DURACIÓN Y TERMINACIÓN DEL ACUERDO
5.1. Este Acuerdo entra en vigor desde el momento en que el Cliente completa el formulario de registro para abrir una Cuenta de Trading y marca la casilla “Acepto los términos de la oferta pública y sus anexos”. El Acuerdo es válido por un periodo indefinido, hasta la terminación de su operación por una de las Partes, de acuerdo con los términos de este Acuerdo.
5.2. Cualquiera de las partes puede rescindir este Acuerdo de manera unilateral, con notificación a la otra Parte no menos de 20 (veinte) días laborables antes de la fecha prevista de terminación. Además, cada una de las Partes está obligada a cumplir con las obligaciones que surjan antes de la fecha de terminación de este Acuerdo.
5.3. La Compañía se reserva el derecho, en caso de establecer el hecho de una grave violación de los términos de este Acuerdo, de rescindir el presente Acuerdo con la notificación al Cliente sobre este hecho.
5.4. En ese caso, si el Cliente en el momento de la terminación de este Acuerdo en la cuenta de trading permanecen los fondos, el retiro de los mismos se realizará de acuerdo con este Acuerdo.
5.5. Si alguna disposición de este Acuerdo, o cualquier parte de cualquier disposición, es reconocida por un tribunal competente como no exigible, entonces dicha disposición será tratada como una parte separada del Acuerdo y no afectará la validez legal del resto de partes de este Acuerdo.
5.6. La Compañía se reserva el derecho de bloquear unilateralmente, sin revelar las razones, la cuenta del Cliente al momento de la investigación o de terminar el acuerdo en el Acuerdo en general, si el servicio de seguridad de la Compañía establece uno de los siguientes hechos: fraude, incumplimiento del Acuerdo en general, aplicación de métodos de trading por parte del Cliente que representan una amenaza para la existencia de la Compañía, tanto directa como indirectamente, incluyendo amenaza a cualquier aspecto técnico o económico de sus actividades, incluyendo la creación de carga aumentada en el servidor. Sin embargo, la Compañía está obligada a reembolsar plenamente al Cliente el depósito inicial de acuerdo con los términos de este Acuerdo, si la Compañía no ha sufrido daños.
6. RESPONSABILIDAD DE LAS PARTES
6.1. La Compañía será responsable solo por el daño real causado al Cliente debido a la culpa de la Compañía, es decir, como resultado del incumplimiento de las obligaciones de la Compañía bajo este Acuerdo, mientras que la pérdida del beneficio del Cliente no es reembolsable. En todos los demás casos, las pérdidas del Cliente son el resultado de sus acciones o inacciones.
6.2. En caso de contacto con el flujo de cotizaciones no de mercado, la visualización de datos incorrectos en su cuenta, el historial de cuenta o posiciones abiertas, la Compañía informa al Cliente por correo electrónico como contacto, o mediante el mensaje en el sitio web, la transacción del Cliente como ganada o pérdida está sujeta a cancelación o correlación con condiciones de mercado.
6.3. El Cliente será responsable ante la Compañía por las pérdidas incurridas por la Compañía debido a la culpa del Cliente, incluido el daño causado como resultado de no proporcionar (oportuna presentación) por parte del Cliente de cualquier documento que la Compañía proporcione en este Acuerdo, y las normas pertinentes. El Cliente es responsable del daño causado a la Compañía como resultado de cualquier declaración falsa contenida en los documentos proporcionados a la Compañía por el Cliente.
6.4. La Compañía no es responsable de las pérdidas del Cliente, si tales pérdidas surgieron como resultado de ataques de hackers, incidentes (fallas) de redes informáticas, redes eléctricas o sistemas de telecomunicaciones que se utilizan directamente para negociar las condiciones de las transacciones de cambio de divisas o proporcionar otros procedimientos de la Compañía que ocurrieron sin culpa de la Compañía.
6.5. La Compañía no es responsable del uso no autorizado de los datos de identificación del Cliente por parte de terceros. 6.6. La Compañía no es responsable de los resultados de la conversión, transacciones de arbitraje, las decisiones sobre las cuales fue aceptada por el Cliente, sobre la base de materiales analíticos proporcionados por la Compañía. El Cliente está informado de que las transacciones de cambio de divisas y arbitraje implican un riesgo de no recibir el ingreso esperado y la pérdida de parte o la totalidad del dinero.
6.7. La Compañía siempre actúa como principal en la relación con el Cliente, excepto cuando el Cliente sea informado de lo contrario por notificación escrita por medios de comunicación de acuerdo con el Acuerdo. 6.8. Este Acuerdo no contiene disposiciones que excluyan o restrinjan obligaciones, o obligaciones para el Cliente que la Compañía no está permitida excluir o limitar, de acuerdo con la legislación del país de registro de la Compañía. En caso de contradicción entre este Acuerdo con los derechos del Cliente, prevalecerán los derechos legales del país de registro de la Compañía. La Compañía no asume obligaciones adicionales ni deberes fiduciarios además de los estipulados en las disposiciones del Acuerdo.
6.9. El código fuente, estructura, algoritmos y organización arquitectónica del software están protegidos por derechos de autor, ley de secreto comercial, propiedad intelectual, marcas registradas, patentes y otros derechos. El Cliente no tiene derecho a realizar acciones dirigidas al uso indirecto de los servicios de la Compañía sobre el tema, lo cual no está de acuerdo con los propósitos de este Acuerdo (en adelante llamado “uso no autorizado”): – usar cualquier error del software para beneficio; – copiar, distribuir, publicar, descompilar, retraducir, desensamblar, modificar o convertir el software o intentar obtener acceso al código fuente para crear obras derivadas basadas en el código fuente del software o cualquier tipo de distribución del producto pagado de la Compañía; – vender, asignar, sub-licenciar, transferir, distribuir o proporcionar el software para uso temporal; – proporcionar acceso al software de la Compañía a cualquier tercero a través de una red de computadoras u otra forma; – exportar el software en cualquier país (ya sea por medios físicos o electrónicos) sin el consentimiento previo por escrito de la Compañía; – usar el software de cualquier manera que menoscabe el Acuerdo o prohibido por leyes y regulaciones aplicables.
6.10. El Cliente es responsable del pago de todos los impuestos (en su estado o en el extranjero) relacionados con o derivados de la ejecución del Acuerdo de acuerdo con la legislación aplicable o la práctica de tributación existente con respecto a sus posibles modificaciones.
7. PROCEDIMIENTO PARA LA CONSIDERACIÓN DE RECLAMACIONES Y DISPUTAS 7.1. Todas las disputas y desacuerdos entre las Partes sobre la conclusión y liquidación de transacciones con Instrumentos financieros y otras acciones previstas en este Acuerdo se resolverán a través de negociaciones y, si no se logra el consentimiento, de manera judicial, sujeto al procedimiento de reclamación para resolución de disputas establecido a continuación.
7.2. Las reclamaciones se aceptan solo por escrito a la dirección de correo electrónico de la Compañía o a través del sistema de mensajes en el Gabinete Personal. No se aceptan para consideración reclamaciones presentadas de manera diferente (por teléfono, fax, etc.). Las condiciones para redactar dicha reclamación están de acuerdo con las condiciones para la preparación de la reclamación.
7.3. La reclamación debe contener: los datos personales (apellido, nombre y patronímico) del Cliente, el número de la cuenta de trading, la fecha y hora de la situación de conflicto (según el tiempo del sistema del terminal de trading), boletos de todas las posiciones en disputa y / o órdenes pendientes, descripción de la esencia del conflicto de intereses con debida justificación.
7.4. Las reclamaciones se aceptan para consideración por la Compañía dentro de los 5 (cinco) días laborables desde el momento en que el Cliente se enteró o debería haberse enterado de la ocurrencia de una situación disputable. La demora en presentar una reclamación es motivo para negarse a considerarla. El período total para la consideración de la reclamación se establece en 5 (cinco) días laborables a partir de la fecha de recepción de la última.
7.5. La Compañía se reserva el derecho de bloquear todas o parte de todas las operaciones en las cuentas del Cliente que presentó una reclamación a la Compañía, hasta que la disputa sea resuelta o hasta que las partes lleguen a un acuerdo intermedio.
8. GARANTÍAS DEL CLIENTE AL CELEBRAR EL ACUERDO
8.1. Al concluir este Acuerdo, el Cliente garantiza lo siguiente:
– El Cliente reconoce que la Compañía no posee información sobre el procedimiento y posibles restricciones cuando el Cliente realiza operaciones que constituyen el objeto de este Acuerdo.
– El Cliente se encarga de cumplir con los requisitos de la legislación del país de su residencia (residencia) mientras lleva a cabo la actividad especificada. Los derechos de la Compañía bajo este Acuerdo son adicionales a los derechos establecidos por la legislación del país de incorporación de la Compañía.
– El Cliente estudió atentamente el contenido de este Acuerdo. El Cliente está notificado de que, en caso de desacuerdo con cualquier cláusula (s) del Acuerdo, el Cliente puede rechazar los servicios de la Compañía solo antes de aceptar los términos (aceptación) del Acuerdo, es decir, hasta la conclusión del Acuerdo. Desde el momento de la conclusión del Acuerdo, se considera que el Cliente está de acuerdo con todos los términos del Acuerdo.
– El Cliente está informado, plenamente consciente y acepta que el riesgo en el trading de instrumentos financieros puede ser significativo. El cliente es completamente consciente de que puede perder parte o la totalidad de los fondos depositados en la cuenta de la Compañía por un periodo indefinido de tiempo. Por lo tanto, el Cliente debe controlar de manera independiente el nivel de riesgos (pérdidas) en la cuenta de trading.
– El Cliente garantiza que posee la capacidad legal necesaria y la capacidad legal, así como todos los derechos y poderes necesarios y suficientes para la conclusión del Acuerdo, no está en estado de intoxicación alcohólica y / o narcótica, ni está bajo el efecto de engaño, fraude, violencia, amenaza.
– El Cliente es consciente de que, para controlar posibles pérdidas, el Cliente necesita verificar el estado de la cuenta de trading tan a menudo como sea posible, al menos una vez al día, usar “stop loss” (liquidación de posiciones con pérdidas cuando el mercado alcanza un cierto precio), limitar automáticamente las pérdidas para cada transacción separada y también cambiar regularmente la contraseña de la cuenta de trading;
– El Cliente está notificado de que la colocación de órdenes de seguridad, como una orden para la liquidación de posiciones con pérdidas, no limitará necesariamente la pérdida del Cliente a la cantidad esperada si prevalecen condiciones desfavorables en el mercado. Por ejemplo, rupturas en precios después del final de la sesión de trading, defaults mundiales y más;
– El Cliente entiende y reconoce que, en caso de un fuerte movimiento del precio en el mercado (incluido el gap), no siempre es posible cumplir con el Pedido Comercial del Cliente al precio deseado
– esto es especialmente cierto en tiempos de crisis globales, actos terroristas, defaults y otros eventos que influyen fuertemente en el mercado;
– El Cliente entiende y reconoce que el trading de instrumentos financieros a través de Internet es un servicio de alta tecnología y la Compañía no asume ninguna responsabilidad por fallas relacionadas con cortes de energía, fallas de líneas de comunicación, fallas de proveedores de equipos, desconexión de alimentadores de cotización y otras fallas tecnológicas relacionadas con riesgos que pueden ocurrir;
– El Cliente determina y controla de forma independiente la cuestión de la legalidad de las actividades que constituyen el objeto de este Acuerdo, así como la necesidad de obtener licencias u otros permisos, según la legislación de su país de residencia;
– El Cliente también reconoce y acepta que esta sección del Acuerdo no puede revelar completamente todos los riesgos asociados con el trading de instrumentos financieros. A este respecto, el Cliente debe estudiar el trading en instrumentos financieros tanto como sea posible antes de comenzar las actividades de trading;
– El Cliente es consciente de que el trading con margen es una actividad de alto riesgo y puede perder parte o la totalidad de los fondos disponibles en la cuenta, por lo tanto, no se recomienda utilizar los fondos necesarios para un nivel de bienestar suficiente para el comercio; El cliente no debería comenzar a operar si no comprende los principios básicos del trading con margen, o si no comprende cómo usar software para el trading y el monitoreo de transacciones comerciales. Los riesgos se describen con más detalle en el “Aviso de Riesgos”, que es una parte integral de este Acuerdo, y el Cliente confirma el hecho de su familiarización con los riesgos descritos.
9. ENMIENDAS Y ADICIONES AL ACUERDO Y ANEXOS
9.1. Las enmiendas y adiciones a este Acuerdo, así como los anexos, se realizan por la Compañía unilateralmente, tales cambios entran en vigor desde el momento de la publicación de la oferta pública en una nueva edición en el sitio web de la Compañía.
9.2. El Cliente debe, al menos una vez a la semana, de manera independiente o a través de personas autorizadas, contactar el sitio web de la Compañía para obtener información sobre cambios y/o adiciones realizadas en este Acuerdo.
9.3. Cualquier cambio y adición a este Acuerdo desde el momento de la entrada en vigor en cumplimiento de los procedimientos de esta sección, se aplicará igualmente a todas las personas que hayan concluido el Acuerdo, incluidas aquellas que concluyeron el Acuerdo antes de la fecha de entrada en vigor de las enmiendas. En caso de desacuerdo con las enmiendas o adiciones realizadas a este Acuerdo por la Compañía, el Cliente tiene derecho a presentar una solicitud de terminación del Acuerdo unilateralmente dentro de los 3 (tres) días desde la fecha de entrada en vigor de tales enmiendas o adiciones.
10. LEGISLACIÓN Y JURISDICCIÓN REGULATORIAS 10.1. Este Acuerdo se rige por las leyes de la jurisdicción de la Compañía, sin tener en cuenta los principios de elección de la ley. Todas las acciones de la Compañía, incluida la prestación de servicios bajo este Acuerdo, se llevan a cabo en el territorio de la jurisdicción de la Compañía.
10.2. El lugar de provisión de servicios es el lugar donde se realizan las acciones finales necesarias para proporcionar el servicio.
10.3. El Cliente acepta incondicionalmente: – aceptar que los tribunales del país de jurisdicción de la Compañía tienen el derecho de jurisdicción exclusiva que determina cualquier acción procesal en relación con este Acuerdo; – aceptar que está sujeto a la jurisdicción de los tribunales de la jurisdicción de la Compañía; – aceptar nunca presentar una demanda con respecto al hecho de que tal lugar de proceso sea inconveniente o que no tenga fuerza legal con respecto al Cliente.
10.4. El Cliente renuncia definitiva y en la medida máxima permitida por la ley aplicable, para sí mismo y en relación con sus ingresos y activos (independientemente de su uso o uso previsto) de inmunidad (en base a soberanía o cualquier otro motivo similar) al presentar una demanda, incluyendo en una jurisdicción particular, embargo de activos (ya sea antes o después del fallo), u otra ejecución, incluida la ejecución, de cualquier sentencia en relación con el Cliente, sus ingresos o activos;
10.5. En caso de cualquier conflicto entre este Acuerdo y cualquier documento normativo aplicable, prevalecerá este último. La Compañía tiene el derecho, a su discreción, de tomar cualquier acción o negarse a tomar cualquier acción para hacer cumplir las disposiciones, documentos normativos aplicables y la decisión tomada por la Compañía es obligatoria para el Cliente.
10.6. El idioma de interacción entre las Partes es el inglés. Todos los documentos para la Compañía son proporcionados por el Cliente en cualquiera de los idiomas especificados. En caso de solicitud de la Compañía, el Cliente se compromete a realizar una traducción a uno de los idiomas oficiales.
10.7. El uso de lenguaje obsceno, discurso de odio dentro del marco de comunicación con empleados de la Compañía es inaceptable. La Compañía se reserva el derecho de:
– denegar servicios al Cliente en caso de violación de las condiciones de comunicación;
– ignorar el mensaje del Cliente;
– para contrarrestar conflictos de intereses y asegurar la seguridad de los empleados, la Compañía tiene el derecho de no revelar los datos personales de sus empleados y evitar la comunicación personal (no relacionada con el objeto del Acuerdo) entre los empleados de la Compañía y los clientes;
– ignorar apelaciones repetidas en apelaciones abiertas ya abiertas o reabriendo solicitudes cerradas, como aquellas que impiden un proceso transparente de estudio del objeto de comunicación;
– minimizar la comunicación hasta que la investigación esté completamente terminada en caso de sospecha fundamentada de que el Cliente violó las normas del Tratado, las leyes y costumbres del mundo empresarial en los mercados financieros.
11. FUERZA MAYOR
11.1. La Compañía tiene el derecho de concluir un ofensiva a fuerza mayor (fuerza mayor). La Compañía toma medidas adecuadas para informar al Cliente sobre la ocurrencia de fuerza mayor. Las circunstancias de fuerza mayor incluyen (sin limitarse a):
– cualquier acción, evento o fenómeno (incluyendo, pero no limitándose a, cualquier huelga, disturbios o desórdenes civiles, actos terroristas, guerras, desastres naturales, accidentes, incendios, inundaciones, tormentas, cortes de energía, comunicación, programa o equipo electrónico, desórdenes civiles) que, a juicio de la Compañía, llevaron a la desestabilización del mercado o mercados de una o varias herramientas;
– circunstancias drásticamente y/o significativamente cambiadas en el mercado financiero, que son reconocidas por reguladores del mercado, instrumentos financieros (cualquier jurisdicción), participantes del mercado o cualquier funcionario del gobierno de las autoridades centrales que gobiernan instrumentos financieros, cuyas declaraciones pueden afectar la volatilidad del mercado o sus instrumentos individuales;
– suspensión, liquidación o cierre de cualquier mercado, la falta de cualquier evento en el que la Compañía base cotizaciones, la imposición de límites, condiciones de trading especiales o inusuales en cualquier mercado o en respeto a cualquiera de tales eventos.
11.2. Si la Compañía ha establecido la ocurrencia de fuerza mayor, la Compañía tendrá derecho (sin perjuicio de otros derechos de la Compañía bajo el acuerdo relevante) sin previo aviso por escrito y en cualquier momento a tomar cualquiera de los siguientes pasos:
– cambiar requisitos;
– cerrar cualquiera o todas las posiciones abiertas del Cliente a un precio que la Compañía considere razonable;
– cancelar la totalidad o parte de las transacciones cerradas por el Cliente que se realizaron bajo las acciones y consecuencias de la fuerza mayor;
– escribir la ganancia o pérdida pertinente resultante de las transacciones realizadas por el Cliente durante o después de la ocurrencia de la fuerza mayor;
– suspender o cambiar la aplicación de una o todas las disposiciones del Acuerdo relevante hasta que la ocurrencia de la fuerza mayor haga imposible el cumplimiento de estas disposiciones por parte de la Compañía;
– tomar o no tomar cualquier acción contra la Compañía, Cliente y otros clientes si la Compañía en buena fe considera apropiado bajo las circunstancias.
11.3. Las partes no serán responsables entre sí por demoras o incumplimiento de sus obligaciones debido a circunstancias de fuerza mayor (fuerza mayor), surgidas en contra de la voluntad y deseos de las partes y que no podrían haber sido previstas o evitadas, incluyendo guerra declarada o actual, disturbios civiles, incendios y otros desastres naturales.
11.4. La parte que no pueda cumplir con sus obligaciones debido a fuerza mayor, deberá, dentro de 7 (siete) días, notificar a la otra parte sobre estas circunstancias. La falta de notificación o la notificación inoportuna le quita a las partes el derecho de invocar estas circunstancias como base para la exención de responsabilidad por el incumplimiento o cumplimiento inadecuado de las obligaciones bajo este Acuerdo. En caso de que la fuerza mayor dure más de 1 (un) mes, las partes deben negociar para desarrollar una posición común sobre la continuación de este Acuerdo. Anexo A. Prop Firm Challenge: Uso de cuenta simulada Para los propósitos de la fase Challenge, todas las actividades de trading realizadas por el Cliente se realizan en cuentas simuladas. Estas cuentas están diseñadas para replicar las condiciones del mercado real lo más cerca posible, pero no involucran transacciones monetarias reales ni riesgo para fondos reales. La fase Challenge es una etapa preliminar de evaluación, destinada a evaluar la habilidad de trading del Cliente, su disciplina y adhesión a los protocolos de gestión de riesgos en un entorno simulado. Aunque el rendimiento en la fase Challenge determinará la elegibilidad para progresar a fases de cuenta financiada, las ganancias o pérdidas generadas durante esta fase no son representativas de la actividad comercial real ni resultan en ganancia o pérdida financiera real para el Cliente.
Al participar en el Challenge, el Cliente reconoce y acepta que: Todas las transacciones son simuladas y no constituyen operaciones reales. Cualquier métrica financiera, incluidas ganancias y pérdidas, son hipotéticas y para fines de evaluación solamente. La cuenta simulada sirve únicamente como mecanismo para evaluar la calificación para subsecuentes etapas con financiación potencial. Prop Firm Funded Account: Uso de Cuenta Real y Elegibilidad para Ganancias Al completar exitosamente la fase Challenge, los Clientes elegibles pueden recibir una Cuenta Financiada.
La Cuenta Financiada es una cuenta real, de dinero real financiada por FXLIVECAPITAL Ltd. o sus entidades asociadas. Aunque esta cuenta permite al Cliente operar con fondos reales, su uso está sujeto a estrictas reglas de trading y criterios de rendimiento. Los siguientes términos se aplican a la Cuenta Financiada:
1. Estado de Cuenta Real: La Cuenta Financiada otorgada al Cliente es una cuenta de trading en vivo con fondos reales, permitiendo al Cliente ejecutar operaciones en condiciones del mercado real.
2. Elegibilidad para Ganancias y Retiros: Los Clientes que operan en la Cuenta Financiada pueden ser elegibles para recibir un porcentaje de ganancias ("Honorarios de Ganancias") basado en su rendimiento comercial. Los retiros de honorarios de ganancias están permitidos solo si se cumplen ciertos puntos de referencia de rendimiento, incluidas, pero no limitadas a, un Retorno de Inversión (ROI) mínimo.
3. Requisitos Mínimos de ROI: Para calificar para retiros de ganancias, los Clientes deben alcanzar el umbral mínimo de ROI según lo definido por FXLIVECAPITAL Ltd. No alcanzar este umbral puede retrasar la distribución de ganancias hasta que se satisfagan los criterios.
4. Cumplimiento de las Reglas de Trading: La Cuenta Financiada está sujeta a estrictas reglas de trading, incluidas pautas de gestión de riesgos, máximas reversiones permitidas y otras restricciones operativas. La violación de estas reglas puede resultar en restricciones, suspensión o terminación de acceso a la Cuenta Financiada y pérdida de ganancias acumuladas. Al utilizar la Cuenta Financiada, el Cliente reconoce y acepta estas condiciones, incluyendo el cumplimiento de las reglas de trading establecidas por FXLIVECAPITAL Ltd., criterios de rendimiento y umbrales mínimos de ROI. Prácticas de Trading Prohibidas
1- Se prohíbe al Cliente realizar operaciones que violen las estipulaciones establecidas en esta sección o en las preguntas frecuentes. Cualquier operación que infrinja estas estipulaciones está estrictamente prohibida. El Cliente debe adherirse a las reglas y pautas establecidas en esta sección, así como a las establecidas en las preguntas frecuentes al utilizar los Servicios.
2- El Cliente no debe utilizar intencionada o involuntariamente estrategias de trading que exploten errores en los Servicios, como inexactitudes en los precios mostrados o retrasos en sus actualizaciones, incluidas, pero no limitadas a, prácticas comúnmente conocidas como Trading de Latencia.
3- Se prohíbe al Cliente realizar operaciones utilizando un feed de datos externo o lento o realizar gap trading.
4- Participar, solo o en cooperación con otros, en cualquier operación o combinación de operaciones a través de cuentas conectadas o cuentas mantenidas dentro de la plataforma, si el propósito es manipular el trading, conocido comúnmente como “Trading en Grupo,” está prohibido. Ejemplos de tal manipulación incluyen ingresar a posiciones opuestas simultáneamente.
5- El uso de cualquier software, inteligencia artificial, trading a ultra alta velocidad, trading de alta frecuencia o entrada masiva de datos que pueda manipular o abusar de los sistemas o servicios del Proveedor, o proporcionar una ventaja injusta, está prohibido para el Cliente.
6- Realizar arbitraje (de cualquier tipo), incluidas, pero no limitadas a, arbitraje triangular, arbitraje estadístico, arbitraje de latencia, arbitraje de creación de mercado, arbitraje espacial, arbitraje de trading de pares, arbitraje de riesgo, arbitraje convertible, arbitraje de volatilidad, arbitraje de dividendos, arbitraje fiscal, arbitraje de curva de rendimiento, u otra forma de arbitraje que pueda explotar diferencias de precios entre diferentes mercados o bolsas, está prohibido para el Cliente.
7- Realizar operaciones que sean inconsistentes con las operaciones típicas de forex o cualquier otro mercado financiero está prohibido para el Cliente. También deben evitar cualquier actividad que pueda causar daño financiero u otro tipo al Proveedor, como sobreapalancamiento, sobreexposición, realizar apuestas unilaterales, trading en cuadrícula, scalping de ticks o cambio de cuenta. Participar en cualquiera de estas actividades puede generar preocupaciones válidas sobre dañar intencionalmente al Proveedor.
8- Participar en copy trading, donde las operaciones imitan o replican las actividades comerciales de otros traders o entidades sin autorización previa del Proveedor, está prohibido para el Cliente.
9- El Cliente, o cualquier tercero, tiene prohibido participar o colaborar para que un tercero ejecute operaciones en nombre del Cliente, ya sea que dicho tercero sea un individuo privado o un profesional, o permitir el acceso o trading en su Cuenta Challenge de FXLIVECAPITAL por parte de un tercero.
10- Acceder a cualquier Cuenta Challenge FXLIVECAPITAL de terceros, operar en nombre de cualquier tercero, o realizar cualquier servicio de administración de cuentas o servicios similares donde el Cliente se comprometa a operar, ejecutar o administrar una cuenta de FXLIVECAPITAL en nombre de otro usuario, ya sea profesionalmente o de otro modo, está prohibido para el Cliente.
11- Abrir posiciones con tamaños que sean notablemente mayores que los de otras operaciones del Cliente, ya sea en esta cuenta o en otra de ellas, está prohibido.
12- Abrir posiciones con números que sean notablemente menores o mayores que los de otras operaciones del Cliente, ya sea en esta cuenta o en otra de ellas, está prohibido. Utilizar un nivel alto de margen o una estrategia de trading extremadamente riesgosa está prohibido para el Cliente. FXLIVECAPITAL retiene el derecho exclusivo de imponer restricciones de trading, modificar parámetros de cuenta o terminar cuentas de trading a su discreción exclusiva para asegurar la estabilidad e integridad de su entorno y plataforma de trading. Este derecho puede ejercerse en circunstancias que incluyan, pero no se limiten a: Si FXLIVECAPITAL determina que una estrategia de trading de un cliente, comportamiento o comercio(s) específico(s) representan un riesgo que se considere excesivo o inmanejable bajo las condiciones del mercado actuales, y que dicho riesgo podría afectar adversamente a FXLIVECAPITAL o sus clientes. Si se encuentran prácticas de trading que son incompatibles con las operaciones de mercado estándar o las políticas de gestión de riesgos de FXLIVECAPITAL, incluidas, entre otras, el uso de alto apalancamiento, sobreexposición, tamaños de lote inusualmente grandes o pequeños, o estrategias que puedan potencialmente interrumpir el equilibrio del mercado. Si hay inconsistencias en los patrones de trading, como una desviación significativa del comportamiento histórico del trading del cliente, o si el comportamiento del trading del cliente se desvía significativamente de las prácticas de mercado generalmente aceptadas. Si se determina que las actividades de trading de un cliente podrían llevar a perjuicio financiero o interrupción operativa a FXLIVECAPITAL o a terceros, FXLIVECAPITAL se reserva el derecho de limitar o restringir las actividades comerciales del cliente.
FXLIVECAPITAL puede imponer restricciones para asegurar el cumplimiento con los requisitos regulatorios aplicables, protocolos operativos o políticas internas diseñadas para mantener un entorno de trading seguro. Para mantener la transparencia y asegurar una gestión efectiva de las prácticas de trading, FXLIVECAPITAL tomará las siguientes acciones al implementar restricciones de trading o modificaciones: FXLIVECAPITAL hará esfuerzos razonables para notificar al cliente de cualquier restricción de trading, modificaciones o terminación de cuentas, proporcionando las razones para tales acciones. Sin embargo, en casos donde se requiere acción inmediata para proteger la integridad de la plataforma, FXLIVECAPITAL puede implementar cambios sin previo aviso.
Los clientes tendrán la oportunidad de solicitar una revisión de cualquier restricción impuesta o acciones de cuenta. FXLIVECAPITAL considerará las apelaciones caso por caso pero se reserva el derecho de mantener su decisión original para asegurar la protección de su entorno de trading. FXLIVECAPITAL no será responsable de ninguna pérdida o daño directo, directo, incidental o consecuente resultante de la imposición de restricciones de trading o terminación de cuentas. Los clientes acuerdan indemnizar a FXLIVECAPITAL contra cualquier reclamo que surja de tales acciones. Si se llevan a cabo una o todas las Prácticas de Trading Prohibidas en una o más Cuentas de FXLIVECAPITAL de un Cliente o en las cuentas de diferentes Clientes, o combinando operaciones a través de Cuentas de FXLIVECAPITAL y cualquier Cuenta de FXLIVECAPITAL, el Proveedor tiene derecho a cancelar todos los Servicios y terminar todos los contratos relevantes con respecto a todas las Cuentas Challenge de FXLIVECAPITAL del Cliente. El Proveedor puede tomar cualquiera de las acciones establecidas en esta sección a su discreción exclusiva. En tal caso, el Cliente no tendrá derecho a un reembolso de las tarifas pagadas. Si el Cliente participa repetidamente en cualquiera de las prácticas descritas en esta sección, y el Proveedor ya ha notificado previamente al Cliente de ello, el Proveedor puede negar al Cliente acceso a todos o parte de los Servicios, incluyendo acceso al Tablero y la Plataforma de Trading, sin ninguna compensación.
Excepciones:
Aplicable a las CUENTAS POWERLIVE Todas las Prácticas de Trading Prohibidas mencionadas anteriormente son aplicables, sin embargo, hay pequeñas excepciones para nuestra Cuenta Potenciada como sigue:
- Trading en Cuadrícula: está permitido hasta un máximo de 3 posiciones, de lo contrario las operaciones deben ser desestimadas.
- Copy Trading: está permitido solo entre sus propias cuentas de trading. Cualquier cuenta de trading conectada transversalmente terminará con la terminación de ambas cuentas detectadas.
*En caso de violación de reglas, la CUENTA POWERLIFE puede ser elegible para una oportunidad de reinicio único, sujeto a la gravedad de la violación. Tenga en cuenta que FXLIVECAPITAL se reserva el derecho de otorgar o denegar esta opción a su discreción exclusiva.
Dirección:
Paseo De La Reforma, No.250, Piso 9, Torre A. Ios, Col. Juárez. México
Descargo de responsabilidad
Este sitio web es propiedad y está operado por FXLIVECAPITAL Ltd., registrada bajo el número 2024-00428 con dirección registrada en Planta Baja, Edificio Sotheby, Rodney Bay, Gros-Islet, Santa Lucía, y dirección operativa en Paseo De La Reforma, No.250, 9º Piso, Torre A, Col. Juárez, Ciudad de México, México.
Advertencia de Riesgo
Operar con productos apalancados como forex, criptomonedas y derivados conlleva un alto riesgo para su capital y puede no ser adecuado para todos los inversores. Antes de operar, asegúrese de comprender completamente los riesgos involucrados, teniendo en cuenta sus objetivos de inversión y nivel de experiencia. Busque asesoramiento independiente si es necesario. Por favor, lea nuestro aviso completo de riesgos.
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FXLIVECAPITAL Ltd. no presta servicios a residentes de Sudán, Siria, Corea del Norte, San Vicente y las Granadinas, Cuba, Irán, Estados Unidos y Canadá.
No garantizamos la exactitud del material en este sitio web ni estamos obligados a mantener todo el material en este sitio web actualizado. No representamos ni garantizamos que el sitio web estará disponible o que cumplirá con sus requisitos, que el acceso será ininterrumpido, que no habrá retrasos, fallas, errores u omisiones o pérdida de información transmitida, que no se transmitirán virus ni otras propiedades contaminantes o destructivas, o que no se producirá ningún daño a su sistema informático. Usted es el único responsable de la protección adecuada y la copia de seguridad de los datos y/o del equipo y de tomar precauciones razonables y adecuadas para buscar virus informáticos u otras propiedades destructivas.
FXLIVECAPITAL Ltd. y sus afiliados no son responsables de ninguna pérdida o daño (directo, indirecto o consecuente) derivado de su uso de este sitio web o de la imposibilidad de usarlo, incluyendo cualquier pérdida de ingresos, ganancias, datos o interrupción del negocio. Esto incluye, pero no se limita a, daños causados por virus u otros componentes nocivos que puedan afectar su computadora o datos al acceder, usar o descargar materiales de este sitio web o sitios web vinculados.
Toda la información recopilada de su uso de este sitio web será gestionada de conformidad con las leyes y regulaciones aplicables. El contenido de este sitio web, incluidas páginas, pantallas y materiales, es propiedad de FXLIVECAPITAL Ltd. Puede descargar o imprimir extractos para uso personal únicamente, siempre que no se alteren y se conserven las marcas identificativas. La distribución o el uso posterior de estos materiales sin el permiso previo por escrito de FXLIVECAPITAL Ltd. está prohibido, lo que incluye enlazar cualquier otro sitio web a este sitio web.
Por favor, revise la Información Legal, los Descargos de responsabilidad, la Política de Privacidad, la Política de Cookies y los documentos del Resumen de AML & KYC en este sitio web. Estos documentos están disponibles solo en inglés. Al usar este sitio web, confirma que entiende estos documentos en inglés o ha consultado a un intérprete profesional si es necesario.
© 2024 FXLIVECAPITAL Ltd. Todos los derechos reservados.
Dirección:
Paseo De La Reforma, No.250, Piso 9, Torre A. Ios, Col. Juárez. México
Descargo de responsabilidad
Este sitio web es propiedad y está operado por FXLIVECAPITAL Ltd., registrada bajo el número 2024-00428 con dirección registrada en Planta Baja, Edificio Sotheby, Rodney Bay, Gros-Islet, Santa Lucía, y dirección operativa en Paseo De La Reforma, No.250, 9º Piso, Torre A, Col. Juárez, Ciudad de México, México.
Advertencia de Riesgo
Operar con productos apalancados como forex, criptomonedas y derivados conlleva un alto riesgo para su capital y puede no ser adecuado para todos los inversores. Antes de operar, asegúrese de comprender completamente los riesgos involucrados, teniendo en cuenta sus objetivos de inversión y nivel de experiencia. Busque asesoramiento independiente si es necesario. Por favor, lea nuestro aviso completo de riesgos.
Restricciones Regionales
FXLIVECAPITAL Ltd. no presta servicios a residentes de Sudán, Siria, Corea del Norte, San Vicente y las Granadinas, Cuba, Irán, Estados Unidos y Canadá.
No garantizamos la exactitud del material en este sitio web ni estamos obligados a mantener todo el material en este sitio web actualizado. No representamos ni garantizamos que el sitio web estará disponible o que cumplirá con sus requisitos, que el acceso será ininterrumpido, que no habrá retrasos, fallas, errores u omisiones o pérdida de información transmitida, que no se transmitirán virus ni otras propiedades contaminantes o destructivas, o que no se producirá ningún daño a su sistema informático. Usted es el único responsable de la protección adecuada y la copia de seguridad de los datos y/o del equipo y de tomar precauciones razonables y adecuadas para buscar virus informáticos u otras propiedades destructivas.
FXLIVECAPITAL Ltd. y sus afiliados no son responsables de ninguna pérdida o daño (directo, indirecto o consecuente) derivado de su uso de este sitio web o de la imposibilidad de usarlo, incluyendo cualquier pérdida de ingresos, ganancias, datos o interrupción del negocio. Esto incluye, pero no se limita a, daños causados por virus u otros componentes nocivos que puedan afectar su computadora o datos al acceder, usar o descargar materiales de este sitio web o sitios web vinculados.
Toda la información recopilada de su uso de este sitio web será gestionada de conformidad con las leyes y regulaciones aplicables. El contenido de este sitio web, incluidas páginas, pantallas y materiales, es propiedad de FXLIVECAPITAL Ltd. Puede descargar o imprimir extractos para uso personal únicamente, siempre que no se alteren y se conserven las marcas identificativas. La distribución o el uso posterior de estos materiales sin el permiso previo por escrito de FXLIVECAPITAL Ltd. está prohibido, lo que incluye enlazar cualquier otro sitio web a este sitio web.
Por favor, revise la Información Legal, los Descargos de responsabilidad, la Política de Privacidad, la Política de Cookies y los documentos del Resumen de AML & KYC en este sitio web. Estos documentos están disponibles solo en inglés. Al usar este sitio web, confirma que entiende estos documentos en inglés o ha consultado a un intérprete profesional si es necesario.
© 2024 FXLIVECAPITAL Ltd. Todos los derechos reservados.
Dirección:
Paseo De La Reforma, No.250, Piso 9, Torre A. Ios, Col. Juárez. México
Descargo de responsabilidad
Este sitio web es propiedad y está operado por FXLIVECAPITAL Ltd., registrada bajo el número 2024-00428 con dirección registrada en Planta Baja, Edificio Sotheby, Rodney Bay, Gros-Islet, Santa Lucía, y dirección operativa en Paseo De La Reforma, No.250, 9º Piso, Torre A, Col. Juárez, Ciudad de México, México.
Advertencia de Riesgo
Operar con productos apalancados como forex, criptomonedas y derivados conlleva un alto riesgo para su capital y puede no ser adecuado para todos los inversores. Antes de operar, asegúrese de comprender completamente los riesgos involucrados, teniendo en cuenta sus objetivos de inversión y nivel de experiencia. Busque asesoramiento independiente si es necesario. Por favor, lea nuestro aviso completo de riesgos.
Restricciones Regionales
FXLIVECAPITAL Ltd. no presta servicios a residentes de Sudán, Siria, Corea del Norte, San Vicente y las Granadinas, Cuba, Irán, Estados Unidos y Canadá.
No garantizamos la exactitud del material en este sitio web ni estamos obligados a mantener todo el material en este sitio web actualizado. No representamos ni garantizamos que el sitio web estará disponible o que cumplirá con sus requisitos, que el acceso será ininterrumpido, que no habrá retrasos, fallas, errores u omisiones o pérdida de información transmitida, que no se transmitirán virus ni otras propiedades contaminantes o destructivas, o que no se producirá ningún daño a su sistema informático. Usted es el único responsable de la protección adecuada y la copia de seguridad de los datos y/o del equipo y de tomar precauciones razonables y adecuadas para buscar virus informáticos u otras propiedades destructivas.
FXLIVECAPITAL Ltd. y sus afiliados no son responsables de ninguna pérdida o daño (directo, indirecto o consecuente) derivado de su uso de este sitio web o de la imposibilidad de usarlo, incluyendo cualquier pérdida de ingresos, ganancias, datos o interrupción del negocio. Esto incluye, pero no se limita a, daños causados por virus u otros componentes nocivos que puedan afectar su computadora o datos al acceder, usar o descargar materiales de este sitio web o sitios web vinculados.
Toda la información recopilada de su uso de este sitio web será gestionada de conformidad con las leyes y regulaciones aplicables. El contenido de este sitio web, incluidas páginas, pantallas y materiales, es propiedad de FXLIVECAPITAL Ltd. Puede descargar o imprimir extractos para uso personal únicamente, siempre que no se alteren y se conserven las marcas identificativas. La distribución o el uso posterior de estos materiales sin el permiso previo por escrito de FXLIVECAPITAL Ltd. está prohibido, lo que incluye enlazar cualquier otro sitio web a este sitio web.
Por favor, revise la Información Legal, los Descargos de responsabilidad, la Política de Privacidad, la Política de Cookies y los documentos del Resumen de AML & KYC en este sitio web. Estos documentos están disponibles solo en inglés. Al usar este sitio web, confirma que entiende estos documentos en inglés o ha consultado a un intérprete profesional si es necesario.
© 2024 FXLIVECAPITAL Ltd. Todos los derechos reservados.
